SALES ADVISOR

Generise sdn bhd; Tawau; On-site; MYR 20,000 - 27,000; Full time

Job summary

Generise sdn bhd is seeking a Sales Advisor to promote and sell U Mobile prepaid, postpaid, broadband plans, SIM cards, devices, routers and accessories.

You will assist customers with plan registration, SIM activation, MNP and conversions, while ensuring accurate registrations and daily sales records. Weekend availability and a customer‑driven approach are required.

Responsibilities

• Promote and sell U Mobile prepaid, postpaid, broadband plans, SIM cards, mobile devices, routers and accessories.
• Assist customers with plan registration, SIM activation, Mobile Number Portability (MNP), prepaid-to-postpaid conversion and basic troubleshooting.
• Achieve monthly sales targets and KPIs set by the Management.
• Ensure all sales transactions and customer registrations are accurate, complete and recorded under the correct Sales Advisor's name.
• Verify customer information and supporting documents in accordance with U Mobile's registration procedures.
• Maintain accurate sales records, update the relevant systems and submit daily sales reports as required.
• Monitor and maintain stock of SIM cards, mobile devices, routers and other sales items.
• Maintain the cleanliness, organisation and proper presentation of the outlet or sales booth.
• Participate in promotional activities, roadshows, sales campaigns and other sales-related activities as instructed.
• Comply with Company policies, U Mobile procedures, customer data protection requirements and instructions issued by the Management.
• Maintain professionalism, honesty and good customer service when dealing with customers and colleagues.
• Perform any other reasonable duties related to sales and business operations as assigned by the Management.

Job description

Responsible for promoting and selling U Mobile products and services, providing excellent customer service, achieving sales targets, and ensuring accurate sales registration and daily sales operations.

Key Responsibilities

Promote and sell U Mobile prepaid, postpaid, broadband plans, SIM cards, mobile devices, routers and accessories.

Assist customers with plan registration, SIM activation, Mobile Number Portability (MNP), prepaid-to-postpaid conversion and basic troubleshooting.

Achieve monthly sales targets and KPIs set by the Management.

Ensure all sales transactions and customer registrations are accurate, complete and recorded under the correct Sales Advisor's name.

Verify customer information and supporting documents in accordance with U Mobile's registration procedures.

Maintain accurate sales records, update the relevant systems and submit daily sales reports as required.

Monitor and maintain stock of SIM cards, mobile devices, routers and other sales items.

Maintain the cleanliness, organisation and proper presentation of the outlet or sales booth.

Participate in promotional activities, roadshows, sales campaigns and other sales-related activities as instructed.

Comply with Company policies, U Mobile procedures, customer data protection requirements and instructions issued by the Management.

Maintain professionalism, honesty and good customer service when dealing with customers and colleagues.

Perform any other reasonable duties related to sales and business operations as assigned by the Management.

Working Requirements

Willing to work on weekends and public holidays according to the assigned work schedule.

Willing to work overtime or travel for work-related activities when required, subject to applicable employment laws.

Key Responsibilities

Promote and sell U Mobile prepaid, postpaid, broadband plans, SIM cards, mobile devices, routers and accessories.

Assist customers with plan registration, SIM activation, Mobile Number Portability (MNP), prepaid-to-postpaid conversion and basic troubleshooting.

Achieve monthly sales targets and KPIs set by the Management.

Ensure all sales transactions and customer registrations are accurate, complete and recorded under the correct Sales Advisor's name.

Verify customer information and supporting documents in accordance with U Mobile's registration procedures.

Maintain accurate sales records, update the relevant systems and submit daily sales reports as required.

Monitor and maintain stock of SIM cards, mobile devices, routers and other sales items.

Maintain the cleanliness, organisation and proper presentation of the outlet or sales booth.

Participate in promotional activities, roadshows/roving, sales campaigns and other sales-related activities as instructed.

Comply with Company policies, U Mobile procedures, customer data protection requirements and instructions issued by the Management.

Maintain professionalism, honesty and good customer service when dealing with customers and colleagues.

Perform any other reasonable duties related to sales and business operations as assigned by the Management.

Working Requirements

Must be 18 and above.

Preferably possess own transportation and a valid driving licence.

Experience in the telecommunications industry or mobile phone sales is an advantage.

Good communication and customer service skills.

Willing to learn, hardworking and target-oriented.

Able to work on weekends and public holidays according to the assigned schedule.