Contact Center Representative

Aisling Group; Kuala Lumpur; Sur place; MYR 27 000 - 40 000; Plein temps

Résumé du poste

Aisling Group in Kuala Lumpur is seeking a Contact Center Representative to handle multiple customer calls in a busy environment, delivering high quality service and resolving queries at first contact where possible.

You will listen to customers, establish their needs, and offer relevant products and solutions. You will take ownership to complete necessary follow-ups and ensure compliance while striving to achieve individual performance targets.

Qualifications

• Excellent customer-serving manner and communication skills.
• Strong problem-solving abilities and numerical reasoning.
• Ability to advise, empathize and resolve conflicts with clients.
• Willingness to work night shifts, weekends and public holidays.

Responsabilités

• Handle multiple customer calls in a contact center environment.
• Provide high-quality service and resolve queries at first contact where possible.
• Listen to customers and identify needs to offer relevant products and solutions.
• Own follow-up actions and escalate to appropriate departments when needed.
• Maintain compliance and achieve personal performance targets.

Connaissances

Customer service

Communication

Problem solving

Numerical reasoning

Empathy & conflict

Probing questions

Positive attitude

Shift flexibility

Fresh graduates welcome

Formation

Diploma or Degree

Description du poste

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Contact Center Representative

• Working in a contact center environment and handling multiple customer calls from our customers.
• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.
• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Requirements

• Excellent customer-serving manner, communication, and problem-solving skills.
• Ability to apply basic and numerical reasoning when handling customer enquiries.
• Ability to advise, communicate, empathize, resolve conflict, and respond sensitively to clients.
• Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions.
• Positive attitude with willingness to help others.
• Flexibility to work on shift duties (including overnight, weekend and public holidays).
• Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply!
• Applicants must be a Malaysian citizen.
• Applicants must be willing to work at Kuala Lumpur.
• Applicant must be able to speak in good English