Customer Experience Consultant - KL (24/7 Shifts)

Talent Recruit; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Talent Recruit seeks a Customer Service Consultant for a Kuala Lumpur-based role in a fast-growing third-party administrator company. You will handle inquiries across channels, provide clear information, and maintain accessibility of the contact centre.

You have at least 5 years in customer service within a contact center, with strong communication and interpersonal skills, a pleasant disposition, and the ability to handle complex problems with patience; 24/7 rotational shifts may be required in

Qualifications

• Diploma/degree qualification required.
• SPM holders with experience considered.
• Minimum 5 years in customer service in a contact center.

Responsibilities

• Attending to enquiries on various fronts, effectively maintaining the Contact Centre's accessibility.
• Ensure communication with customers and clients with clear and relevant information.
• Manage customers or clients feedback and complaints in a professional manner.
• Perform post-case administration for future reference.

Skills

Interpersonal skills

Communication skills

Education

Diploma or Degree in any field

SPM holders with experience

Job description

Talent Recruit seeks a Customer Service Consultant for a Kuala Lumpur-based role in a fast-growing third-party administrator company. You will handle inquiries across channels, provide clear information, and maintain accessibility of the contact centre.

You have at least 5 years in customer service within a contact center, with strong communication and interpersonal skills, a pleasant disposition, and the ability to handle complex problems with patience; 24/7 rotational shifts may be required in