Customer Service Assistant (Logistics)

SX EXPRESS (KL) Sdn Bhd; Puchong; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

5.5-day work week

Meal allowance provided

Medical benefits

Annual performance bonus

EPF, SOCSO & EIS contributions

Quarterly performance-based incentive

Friendly and supportive work环境

Opportunities for learning and career

Job summary

SX Express is seeking a Customer Service/Operations Assistant to support shipments, data entry, and daily coordination in our Malaysia operations. You will monitor delivery progress, liaise with warehouse teams, and assist the Customer Service Supervisor. Mandarin interaction is preferred for Mandarin-speaking customers.

Join a 5.5-day work week with meal allowance, medical benefits, and quarterly incentives in a growing cross-border logistics company.

Qualifications

• Pleasant and outgoing personality with good communication skills.
• Responsible, proactive, and able to work with a positive working attitude.
• Basic computer skills including WhatsApp, Microsoft Excel, and system data entry.
• Ability to communicate in Chinese (spoken and written) is preferred, due to Mandarin interactions.

Responsibilities

• Monitor and follow up on shipment delivery progress and parcel status updates.
• Support the Customer Service Supervisor in daily operational and coordination tasks.
• Ensure accurate data entry of customer information and shipment details into the system.
• Liaise closely with the warehouse and logistics teams to ensure smooth operations.
• Perform other administrative and operational tasks assigned by the supervisor.

Skills

Communication skills

Positive attitude

Customer service orientation

Mandarin language skills

Tools

WhatsApp

Microsoft Excel

Data entry system

Job description

About SX Express

SX Express is a fast-growing cross-border logistics company headquartered in Singapore, with branches in Malaysia, Thailand, and China. We specialize in international shipping, e-commerce logistics, relocation services, Southeast Asia land transportation, and local delivery. Our clients include individuals, e-commerce sellers, corporate clients, and logistics companies. We are committed to delivering reliable and cost-effective logistics solutions with excellent customer service.

Job Responsibilities

• Monitor and follow up on shipment delivery progress and parcel status updates
• Support the Customer Service Supervisor in daily operational and coordination tasks
• Ensure accurate data entry of customer information and shipment details into the system
• Liaise closely with the warehouse and logistics teams to ensure smooth operations
• Perform other administrative and operational tasks assigned by the supervisor.

Job Requirements

• Pleasant and outgoing personality with good communication skills.
• Responsible, proactive, and able to work with a positive working attitude
• Basic computer skills including WhatsApp, Microsoft Excel, and system data entry
• Ability to communicate in Chinese (spoken and written) is preferred, as the role requires frequent interaction with Mandarin-speaking customers and handling Mandarin-language information

What We Offer

• 5.5-day work week
• Mealallowance provided
• Medical benefits
• Annual performance bonus
• EPF, SOCSO & EIS contributions
• Quarterly performance-based incentive (subject to performance)
• Friendly and supportive work environment in a growing logistics company.
• Opportunities for learning and career advancement.
• Training and career development opportunities