Customer Service Assistant (Based Outlet)

CHAGEE (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 17,000 - 23,000; Full time

Job summary

CHAGEE Malaysia is seeking a Customer Service Assistant to welcome customers, guide them through the menu, and assist with app-based ordering. The role involves explaining tea varieties and brewing methods, and performing demonstrations when scheduled.

You will keep customers informed, resolve routine queries, and escalate when needed to ensure a smooth, friendly store experience. Join a growing tea brand with numerous outlets in Malaysia and a commitment to quality, service standards, and

Qualifications

• Friendly and attentive to customers.
• Clear communication to explain products and app.
• Patience and good judgment during busy periods.
• Willingness to learn CHAGEE’s tea knowledge and procedures.

Responsibilities

• Welcome customers, understand their needs and guide them through the menu and ordering process.
• Introduce the CHAGEE App and help customers use its ordering and other features.
• Explain tea varieties, brewing methods and CHAGEE beverage qualities with approved info.
• Demonstrate tea brewing when scheduled and trained to do so.
• Inform customers about order progress and handle questions politely.
• Resolve routine queries and escalate when manager approval is needed.
• Work with the store team to maintain order and positive customer flow.
• Follow CHAGEE service, food safety, hygiene and brand standards.

Skills

Friendly attitude

Clear communication

Patience

Willingness to learn

Job description

Customer Service Assistant (Based Outlet)

CHAGEE Malaysia is hiring Customer Service Assistants to make every store visit welcoming, convenient and informative. This role supports customers from the moment they enter the store through ordering, collection and any questions that arise along the way. The successful candidate will also help customers discover CHAGEE’s teas and use the CHAGEE App.

Responsibilities:

Welcome customers, understand their needs and guide them through the menu and ordering process.

Introduce the CHAGEE App and help customers use its ordering and other available features.

Explain tea varieties, brewing methods and the qualities of CHAGEE beverages using accurate, approved product information. Conduct tea brewing demonstrations when scheduled and trained to do so.

Keep customers informed about order progress and manage questions or concerns about waiting times with patience and clarity.

Resolve routine customer queries and service issues promptly. Escalate matters requiring a manager’s decision.

Work closely with the store team to maintain an orderly customer flow, accurate communication and a positive store experience.

Follow CHAGEE’s service, food safety, hygiene and brand standards at all times.

Requirements:

A friendly, attentive person who enjoys helping customers.

Clear communication skills and the confidence to speak with customers about products and the App.

Patience and sound judgment when handling busy periods, waiting customers and complaints.

Willingness to learn CHAGEE’s tea knowledge, brewing practices and service procedures.

Ability to work as part of a store team and follow established standards.

Availability to work shifts, including weekends and public holidays as required by the store.

Restaurants & Cafes (Full Service) 101-1,000 employees

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.

CHAGEE TOGETHER!

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.