Customer Care Executive

CHAGEE (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

CHAGEE (M) SDN. BHD. is seeking a customer service professional in Kuala Lumpur to manage customer contacts, resolve issues, and stay updated on product promotions.

You will support store readiness, train outlet staff, and drive improvements in overall customer experience across multiple channels. The role requires strong communication skills, relationship-building abilities, and flexibility to work shifts including weekends and public holidays.

Qualifications

• Diploma or Bachelor’s Degree in Communications, Hospitality, Business, or a related field.
• Prior experience in a similar role within the Food & Beverages industry is an added advantage.
• Excellent oral, written, and interpersonal communication skills.
• Skilled at establishing and cultivating strong relationships with peers, across different levels of the organization, and external parties.
• Involve shift work, including weekends or public holidays, depending on the service channel.
• Fresh graduates are welcome to apply.

Responsibilities

• Maintain all customer contacts and relevant information in the customer service database.
• Address complaints and issues raised by customers promptly on social media or outlets, ensuring satisfactory resolution.
• Stay updated on company products and promotions to effectively respond to customer queries and gain knowledge of future promotions, products, and processes.
• Support internal departments in store process readiness, and product and promotions launch. Provide relevant training and information to outlet staff and internal stakeholders.
• Conduct surveys and research on customer satisfaction and experience with the brand. Suggest and implement actions to improve and enhance overall customer experience.
• Enhance and implement customer care related processes while adhering to standard operating procedures.

Skills

Communication skills

Relationship building

Customer service mindset

Education

Diploma or Bachelor’s Degree in Communications, Hospitality, Business

Job description

Maintain all customer contacts and relevant information in the customer service database

Address complaints and issues raised by customers promptly on social media or outlets, ensuring satisfactory resolution

Stay updated on company products and promotions to effectively respond to customer queries and gain knowledge of future promotions, products, and processes

Support internal departments in store process readiness, and product and promotions launch. Provide relevant training and information to outlet staff and internal stakeholders

Conduct surveys and research on customer satisfaction and experience with the brand. Suggest and implement actions to improve and enhance overall customer experience

Enhance and implement customer care related processes while adhering to standard operating procedures

Requirements:

Diploma or Bachelor’s Degree in Communications, Hospitality, Business, or a related field are highly encouraged to apply

Prior experience in a similar role within the Food & Beverages industry is an added advantage

Excellent oral, written, and interpersonal communication skills, adept at engaging with people at all levels

Skilled at establishing and cultivating strong relationships with peers, across different levels of the organization, and external parties

Involve shift work, including weekends or public holidays, depending on the service channel

Fresh graduates are welcome to apply

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.

CHAGEE TOGETHER!

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.