Customer Service Executive

IMCD; Subang Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a capable Sales Operations Assistant to support daily sales activities and related documentation in Subang Jaya. The role involves processing orders, coordinating with customers, and ensuring accurate pricing and delivery timelines.

You will liaise with internal teams to manage inventories, prepare purchase orders, and maintain a smooth order flow, contributing to overall customer satisfaction and business efficiency.

Qualifications

• Diploma or bachelor's degree in Business Administration or equivalent.
• 3–4 years of customer service experience.
• Experience in manufacturing or trading industry preferred.
• Proficiency with JD Edwards is an added advantage.
• Strong interpersonal and communication skills.

Responsibilities

• Assist in daily sales operations and sales support documentation (invoices, delivery orders, collections).
• Handle orders via phone, email or mail with correct prices, discounts and product numbers.
• Input orders and ensure they are processed according to customer requirements and all orders are accurate and delivered on time.
• Coordinate with multiple departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• Monitor stock status and prepare purchase orders for all stocks.
• Liaise with inside sales, purchaser and logistic team on inventories and delivery status.
• Maintain an efficient work environment while contributing to the overall success of the organization.
• Maintain a high level of cooperation and teamwork with outdoor sales staff.
• To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.
• Any other duties assigned from time to time by the immediate superior/Management.

Skills

Customer service

Communication skills

Teamwork

Education

Diploma /Bachelor’s degree in Business Administration

Tools

JD Edwards

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.

Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.

Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.

To monitor stock status and prepare purchase order for all stocks.

Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.

Maintaining an efficient work environment while contributing to the overall success of the organization.

Maintain a high level of cooperation and teamwork with outdoor sales staff.

To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.

Any other duties assigned from time to time by the immediate superior/Management.

Job Requirements:

Diploma /Bachelor’s degree in Business Administration or equivalent.

3-4 years in customer service or related field

Manufacturing or trading industry experience is highly preferred

Proficiency in JD Edwards system is an added advantage.

Pleasant personality with good interpersonal and communication skills.

Conversant in Microsoft software package.