Customer Service & Admin Assistant

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking a proactive customer service and admin professional to support daily operations and deliver exceptional service.

You will handle inbound and outbound inquiries, process orders, maintain records, coordinate meetings and travel, and assist with office tasks while communicating clearly in English and Chinese.

A collaborative, detail-oriented mindset and the ability to work independently are essential for success in this role.

Qualifications

• Proven experience in a customer service or administrative role
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent written and verbal communication skills in English & Chinese
• A professional and courteous approach with exceptional interpersonal skills
• Ability to work independently and as part of a collaborative team
• High degree of accuracy and attention to detail
• Problem-solving mindset with a proactive approach to challenges

Responsibilities

• Handling inbound and outbound customer enquiries via phone, email, and other communication channels
• Processing customer orders, requests, and complaints in a timely and professional manner
• Maintaining detailed and accurate customer records and database information
• Administrative tasks including documentation, scheduling, and follow-up activities
• Coordinating meetings, appointments, and travel arrangements as required
• Filing, organising, and archiving company records and correspondence
• Responding to routine administrative enquiries and providing information to internal and external stakeholders
• Supporting the team with general office management duties and maintaining a professional work environment

Skills

Customer service experience

Administrative skills

Organizational skills

Written and verbal communication

Bilingual English/Chinese

Time management

Teamwork

Attention to detail

Problem-solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handling inbound and outbound customer enquiries via phone, email, and other communication channels

Processing customer orders, requests, and complaints in a timely and professional manner

Maintaining detailed and accurate customer records and database information

Administrative tasks including documentation, scheduling, and follow-up activities

Coordinating meetings, appointments, and travel arrangements as required

Filing, organising, and archiving company records and correspondence

Responding to routine administrative enquiries and providing information to internal and external stakeholders

Supporting the team with general office management duties and maintaining a professional work environment

What we're looking for

Proven experience in a customer service or administrative role

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Excellent written and verbal communication skills in English & Chinese

A professional and courteous approach with exceptional interpersonal skills

Ability to work independently and as part of a collaborative team

High degree of accuracy and attention to detail

Problem-solving mindset with a proactive approach to challenges