Sales Support Assistant

T Hasegawa Flavours; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Part time

Job summary

Jora Malaysia is seeking a logistics and customer service oriented individual to handle customer enquiries via phone, email, fax, and other channels, process sales orders, prepare quotations, and monitor payments. You will coordinate with multiple departments to ensure timely fulfilment of orders and prepare shipping/export documents.

The role involves liaising with Production Planning to align delivery schedules and maintain accurate records, while supporting the team with various duties as

Responsibilities

• Handle customer enquiries via phone, emails, faxes and other correspondence channels.
• Process sales orders, prepare quotations, follow up on payments and communicate price updates to customers.
• Handle customer complaints and coordinate with relevant departments for resolution.
• Coordinate the delivery of samples, documents and finished products to local and overseas customers.
• Prepare shipping and export documentation, including Bill of Lading (BL), Letter of Credit (LC) and other relevant documents.
• Liaise with the Production Planning Department to coordinate delivery schedules and ensure timely fulfilment of customer requirements.
• Maintain accurate records and documentation related to sales, deliveries and customer orders.
• Perform other duties and responsibilities as assigned by the superior or management.
• Comply with company policies, procedures and requirements, and support departmental or organisational needs as required.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle customer enquiries via phone calls, emails, faxes and other correspondence channels.

• Process sales orders, prepare quotations, follow up on payments and communicate price updates to customers.
• Handle customer complaints and coordinate with relevant departments for resolution.
• Coordinate the delivery of samples, documents and finished products to local and overseas customers.
• Prepare shipping and export documentation, including Bill of Lading (BL), Letter of Credit (LC) and other relevant documents.
• Liaise with the Production Planning Department to coordinate delivery schedules and ensure timely fulfilment of customer requirements.
• Maintain accurate records and documentation related to sales, deliveries and customer orders.
• Perform other duties and responsibilities as assigned by the superior or management.
• Comply with company policies, procedures and requirements, and support departmental or organisational needs as required.