CUSTOMER SERVICE

Hexachase FlexiPack; Malacca City; On-site; MYR 33,000 - 50,000; Full time

Job summary

Hexachase FlexiPack is seeking a proactive Customer Service representative in Malaysia to handle inquiries, process orders, and maintain accurate records. You will liaise with internal teams, provide product information, and ensure timely delivery to clients.

The role emphasizes strong communication, multitasking, and a commitment to customer satisfaction in a manufacturing context.

Qualifications

• Proven experience in customer service, client administration, or a similar customer-facing role.
• Excellent communication skills, both written and verbal, with clarity and professionalism.
• Strong organisational abilities and attention to detail.
• Proficiency in Microsoft Office applications and customer relationship management (CRM) systems.
• Ability to multitask and manage multiple customer enquiries simultaneously.
• Patience, empathy, and a genuine commitment to customer satisfaction.
• Problem-solving skills and the ability to think logically under pressure.
• A professional and courteous demeanour with strong interpersonal skills.

Responsibilities

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Process customer orders, quotations, and invoices accurately and efficiently.
• Maintain detailed and up-to-date customer records and databases.
• Provide product information and assistance to clients regarding product solutions and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Liaise between customers and internal departments to ensure seamless service delivery.
• Support the sales team with administrative tasks including order tracking and follow-up.
• Prepare and distribute customer correspondence and documentation.
• Monitor customer satisfaction levels and gather feedback.
• Contribute to the achievement of customer service targets and KPIs.

Skills

Customer service experience

Excellent communication

Organisational skills

CRM systems

MS Office

Multitasking

Customer focus

Manufacturing familiarity

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026.

Respond promptly to customer enquiries via phone, email, and other communication channels

Process customer orders, quotations, and invoices accurately and efficiently

Maintain detailed and up-to-date customer records and databases

Provide product information and assistance to clients regarding product solutions and services

Resolve customer complaints and issues in a professional and timely manner

Liaise between customers and internal departments to ensure seamless service delivery

Support the sales team with administrative tasks including order tracking and follow-up

Prepare and distribute customer correspondence and documentation

Monitor customer satisfaction levels and gather feedback

Contribute to the achievement of customer service targets and key performance indicators

What we're looking for

Proven experience in customer service, client administration, or a similar customer-facing role

Excellent communication skills, both written and verbal, with clarity and professionalism

Strong organisational abilities and attention to detail

Proficiency in Microsoft Office applications and customer relationship management (CRM) systems

Ability to multitask and manage multiple customer enquiries simultaneously

Patience, empathy, and a genuine commitment to customer satisfaction

Problem-solving skills and the ability to think logically under pressure

A professional and courteous demeanour with strong interpersonal skills

Reliability and a proactive approach to work

Familiarity with manufacturing industries is desirable