Customer Service Assistant

Growth Well Industry Sdn. Bhd.; Plentong; On-site; MYR 28,000 - 39,000; Full time

Job summary

Growth Well Industry Sdn. Bhd. is seeking a proactive Customer Service Assistant to support sales and invoicing operations in Malaysia.

You will handle orders, assist walk-in clients, issue e-invoices via AutoCount, and coordinate with dispatch and finance teams to ensure timely delivery and payment collection. You will also monitor payment status, liaise with clients on orders and invoices, and generate regular sales performance reports to help management strategize.

Qualifications

• Experience in handling sales orders and invoicing processes.
• Familiarity with e-invoicing and AutoCount is preferred.
• Ability to coordinate with sales, dispatch and finance teams.
• Experience in payment collection and accounts reconciliation.

Responsibilities

• Manage sales orders and ensure accurate entry into the system.
• Issue e-invoices via AutoCount and verify compliance with policies.
• Coordinate with dispatch and finance teams for timely delivery and payment.
• Monitor payment status and perform follow-ups for collections.
• Serve walk-in customers and promote company products.
• Prepare reports on sales performance and outstanding accounts.
• Liaise with clients to resolve order or invoice issues.

Job description

We are seeking a proactive Customer Service Assistant to support our sales and invoicing operations. In this role, you will manage sales orders, assist walk-in clients, issue e-invoices via AutoCount, and coordinate with dispatch and finance teams to ensure seamless delivery and timely payment collection.

Manage incoming sales orders and ensure accurate, timely entry into the system.

Coordinate with the sales and dispatch teams to ensure timely order fulfillment according to specifications.

Verify correct products and quantities before delivery to customers.

Ensure all sales invoices are correctly generated and compliant with company policies and local tax regulations (e-invoicing).

Collaborate with finance and accounting teams for reconciliation of sales accounts, records, and e-invoice matters.

Monitor and track payment status for outstanding sales invoices; perform timely follow-ups and collections.

Serve walk-in customers, introduce, and promote company products.

Liaise with clients to address and resolve any issues or concerns regarding orders or invoices.

Stay informed about product updates, market trends, and sales strategies.

Generate regular reports on sales performance, trends, and outstanding accounts for management.

Responsible for document filing and performing other tasks as assigned by the manager.

Our company was established in the year 1989 by our founder. The business nature of the company is manufacturer, wholesaler, importer & exporter of Vegetarian Health Food. As the company grow we successfully practiced and achieved various compliance certifications such as GMP, HACCP, ISO 22000, Halal and FDA. Until date, we have various range of products for different consumer demands. We promote good health, eco-friendly and sustainability.

In regards to our company's expansion and growth, we would like to invite high-caliber and self-motivated individuals to join us for the following position: