Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citigroup Inc.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Citigroup Inc. in Kuala Lumpur is seeking a Fraud Ops Analyst 2 to contribute to the development of fraud management policies and procedures to minimize losses in coordination with the Operations - Services team.

The role involves analyzing fraud trends, conducting investigative research, validating data, and producing MIS analyses to guide risk decisions while maintaining Citi's reputation and safeguarding clients and assets.

Qualifications

• Mandarin and Cantonese language proficiency is required.
• Clear written and verbal communication skills are essential.
• Ability to remain unbiased in a diverse work environment.

Responsibilities

• Analyze fraud trends and conduct investigative research to identify loss patterns.
• Perform data validation independently to support fraud management personnel.
• Develop and produce Management Information Systems and analyses to aid decision making.
• Make recommendations to prevent fraud and control losses and ensure quality of tasks/services.
• Provide guidance to cross-functional teams on process improvements and projects.
• Monitor and analyze processes to identify policy gaps and formulate policies.
• Interpret data and recommend actions with basic industry knowledge.
• Assess risk when making business decisions, ensuring compliance and ethical conduct.

Skills

Mandarin

Cantonese

Communication

Education

Bachelor's degree

Job description

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Mandarin and Cantonese languages
• Willing to work on a shifting schedule

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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