Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Citi; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

Citi is seeking an entry-level Fraud Ops Analyst in Malaysia to assist in applying fraud risk policies and controls to minimize losses. You will work with the Fraud Operations team to support risk-based decision making and maintain awareness of industry standards.

The role emphasizes data-driven analysis and clear communication. Responsibilities include forecasting fraud trends, data validation, and collaboration across teams while adhering to regulatory obligations and Citi policies.

Qualifications

• Relevant experience in a related role.
• Knowledge and previous experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments within guidelines under general supervision.
• Develop and maintain knowledge of business/industry standards and practices.
• Demonstrate understanding of how the team interacts with others to achieve objectives.
• Identify data inconsistencies and exchange information clearly.
• Impact the business directly through the quality of tasks/services provided.
• Assess risk in business decisions, safeguard Citi, and escalate/report issues with transparency.

Skills

Fraud knowledge

Investigation

Trend analysis

Office suite

Communication

Bias awareness

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank’s Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

Bachelor’s degree/University degree or equivalent experience

Must be proficient in Cantonese and Mandarin languages and the ability to Work Shift 24/7. These are the mandatory requirements for hiring.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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