Customer Service Advisor

DHL Group; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Strong Career support in an国际环境

Great culture and colleagues.

Multifarious benefits program.

Résumé du poste

DHL Group in Kuala Lumpur invites you to join as a Certified International Specialist. You will contribute to delivering excellent customer service, providing accurate transit times, and offering value-added services such as insurance.

You will work with Ground Operations, Gateway, Sales and HR to resolve issues, uphold the First Choice Way, and pursue continuous improvement. The role emphasizes Can Do attitude, speed, and customer-centric culture in a multinational setting.

Qualifications

• Typing speed of at least 30 wpm is required.
• Excellent telephone skills and clear communication.
• Strong conflict resolution abilities.
• Proficient with telephone and order booking systems.
• Excellent spoken and written communication.
• Strong negotiation and interpersonal skills.

Responsabilités

• Deliver accurate transit time and provide value-added services to customers.
• Collaborate with Ground Operations, Gateway, Sales, and HR to resolve service issues.
• Maintain adherence to processes and timelines; participate in quarterly and annual reviews.
• Support and implement process improvement initiatives to enhance customer service.

Connaissances

Typing 30 wpm

Telephone skills

Conflict resolution

Order booking systems

Communication skills

Negotiation skills

Outils

Telephone systems

Order booking systems

Description du poste

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASK

Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:

• Achieving “best day every day” by managing self-adherence
• Efficient at work – through managing self Auxiliary code and ACW code

Living and breathing the Insanely Customer service centric culture through:

• Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
• Provide Value added services such as TDX and insurance in meeting customer ‘s need

Operations:

• Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
• Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal

Living and breathing the “First Choice Way” by:

• Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
• Adhere to the Centre Of Excellence standards
• Adhere to the standard Quality monitoring tool
• Support, and adhere to change management in making the business more successful and competitive in the market

YOUR PROFILE

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)

OUR OFFER

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.