Customer Service & Administration Officer

MILDEAST AVENUE SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Job summary

MyWarranty is seeking a friendly and proactive Customer Service & Administration Officer in Malaysia to support warranty operations and day-to-day admin tasks. You will handle enquiries across phone, email, and online channels, assist with service requests, and ensure all customer records are accurately processed.

Ideal candidates are graduates with strong English and Bahasa Malaysia, good communication, and the ability to multitask in a busy environment while using Microsoft Office and

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service, administration, or a similar role.
• Strong communication in English and Bahasa Malaysia.
• Professional, courteous and customer-focused.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Office, SQL System and computer systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Responding to customer enquiries via phone, email, and online channels
• Assisting customers with warranty-related questions, service requests, and general support
• Processing customer details, documents, and records accurately
• Updating information in internal systems
• Liaising with internal teams and service partners to ensure efficient case handling
• Providing general administrative support for day-to-day operations
• Handling basic administrative matters
• Opening invoices for accounts / account-related processing

Skills

Customer service

Communication

Multitasking

Organisational skills

English language

Bahasa Malaysia

Tools

Microsoft Office

SQL System

Job description

Customer Service & Administration Officer

At MyWarranty, we help customers protect what matters most by making warranty support simple, reliable, and stress-free. We are looking for a friendly, organised, and proactive Customer Service & Administration Officer to join our team.

Why join MyWarranty?

Be part of a growing and service-focused company

Enjoy a varied role combining customer service and administration

Work in a supportive team environment

Gain valuable experience and grow your career

Play an important role in delivering a positive customer experience

What you’ll be doing

Responding to customer enquiries via phone, email, and online channels

Assisting customers with warranty-related questions, service requests, and general support

Processing customer details, documents, and records accurately

Updating information in internal systems

Liaising with internal teams and service partners to ensure efficient case handling

Providing general administrative support for day-to-day operations

Handling basic administrative matters

Opening invoices for accounts / account-related processing

What we’re looking for

Fresh graduates are welcome to apply

Experience in customer service, administration, or a similar role

Good communication skills in English and Bahasa Malaysia

A professional, courteous, and customer-focused approach

Strong organisational skills and attention to detail

Confidence using Microsoft Office, SQL System and computer systems

Ability to multitask and work well in a fast-paced environment

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service and Administration Officer?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Do you have previous invoicing experience?