Customer Experience & Administration Specialist

MILDEAST AVENUE SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Job summary

MyWarranty is seeking a friendly and proactive Customer Service & Administration Officer in Malaysia to support warranty operations and day-to-day admin tasks. You will handle enquiries across phone, email, and online channels, assist with service requests, and ensure all customer records are accurately processed.

Ideal candidates are graduates with strong English and Bahasa Malaysia, good communication, and the ability to multitask in a busy environment while using Microsoft Office and

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service, administration, or a similar role.
• Strong communication in English and Bahasa Malaysia.
• Professional, courteous and customer-focused.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Office, SQL System and computer systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Responding to customer enquiries via phone, email, and online channels
• Assisting customers with warranty-related questions, service requests, and general support
• Processing customer details, documents, and records accurately
• Updating information in internal systems
• Liaising with internal teams and service partners to ensure efficient case handling
• Providing general administrative support for day-to-day operations
• Handling basic administrative matters
• Opening invoices for accounts / account-related processing

Skills

Customer service

Communication

Multitasking

Organisational skills

English language

Bahasa Malaysia

Tools

Microsoft Office

SQL System

Job description

MyWarranty is seeking a friendly and proactive Customer Service & Administration Officer in Malaysia to support warranty operations and day-to-day admin tasks. You will handle enquiries across phone, email, and online channels, assist with service requests, and ensure all customer records are accurately processed.

Ideal candidates are graduates with strong English and Bahasa Malaysia, good communication, and the ability to multitask in a busy environment while using Microsoft Office and