Admin & Customer Service Executive

Ticgard Sdn Bhd; Selayang Municipal Council; On-site; MYR 29,000 - 42,000; Full time

Job summary

Ticgard Sdn Bhd is seeking an Administration and Customer Service Executive to support daily operations in our Selayang-based team. You will handle customer enquiries via WhatsApp, phone, and walk-in, prepare quotations and invoices, and maintain CRM records while coordinating with the installation team.

Ideal candidates have admin or customer service experience, strong Bahasa Malaysia and English communication, and basic computer skills to use Microsoft Office or Google Workspace.

Qualifications

• Experience in administration, customer service or sales support is an advantage.
• Good communication in Bahasa Malaysia and English.
• Basic computer skills including Microsoft Office or Google Workspace.
• Comfortable using WhatsApp for customer communication.
• Good attention to detail and organisational skills.

Responsibilities

• Reply to customer enquiries via WhatsApp, phone and walk-in.
• Assist customers with product information, pricing and quotations.
• Follow up with customers after quotations are sent.
• Arrange customer appointments and installation schedules.
• Keep customer information and enquiry status updated.
• Assist with basic sales administration and payment records.
• Prepare and organise quotations, invoices and other documents.
• Maintain customer records and filing.
• Update company records and CRM / internal systems.
• Coordinate with the installation team regarding customer appointments.

Skills

Customer service

Administrative support

Sales support

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Office

Google Workspace

CRM/internal systems

WhatsApp

Job description

This role is mainly responsible for customer enquiries, quotations, follow-ups and daily administrative work, with some basic support for social media and marketing activities. You will work closely with the owner and installation team in a hands-on role where you will learn different aspects of customer service, sales support and business operations.

Key responsibilities

• Reply to customer enquiries via WhatsApp, phone and walk-in
• Assist customers with product information, pricing and quotations
• Follow up with customers after quotations are sent
• Arrange customer appointments and installation schedules
• Keep customer information and enquiry status updated
• Assist with basic sales administration and payment records
• Prepare and organise quotations, invoices and other documents
• Maintain customer records and filing
• Update company records and CRM / internal systems
• Coordinate with the installation team regarding customer appointments

About you

Previous experience in administration, customer service, retail or sales support is an advantage

Good communication skills in Bahasa Malaysia and English

Basic computer skills, including Microsoft Office / Google Workspace

Comfortable using WhatsApp for customer communication

Good attention to detail and organisational skills

Able to handle multiple tasks and prioritise work

Responsible, punctual and willing to learn

Able to work independently and follow through on assigned tasks

About us

We are a growing SME in the automotive tint, car care and building tint industry.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Administration and Customer Service Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

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