Order Management Analyst

Businesslist; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Permanent position in Selangor

Job summary

Businesslist is seeking a Customer Service Officer in Selangor to manage customer inquiries and support the Accounting & Finance team. The role emphasizes accuracy in maintaining customer records and timely information delivery.

The successful candidate collaborates with cross-functional teams, handles billing issues, and ensures adherence to company policies and industry regulations, contributing to broader department objectives.

Qualifications

• Proven knowledge of accounting and finance concepts within the industrial/manufacturing sector.
• Strong organisational skills with accuracy and attention to detail.
• Effective communication to handle customer inquiries professionally.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in relevant software and tools for managing customer accounts and records.

Responsibilities

• Manage customer inquiries and provide accurate information in a timely manner.
• Collaborate with the Accounting & Finance team to resolve billing and payment-related issues.
• Maintain and update customer accounts and records with precision and accuracy.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Assist in preparing reports and documentation for the Accounting & Finance department.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Handle escalations and resolve customer concerns effectively.
• Support team members in achieving departmental goals and objectives.

Skills

Accounting knowledge

Organizational skills

Communication skills

Cross-functional collaboration

ERP/CRM software

Tools

ERP systems

CRM software

Job description

• Manage customer inquiries and provide accurate information in a timely manner.
• Collaborate with the Accounting & Finance team to resolve billing and payment-related issues.
• Maintain and update customer accounts and records with precision and accuracy.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Assist in preparing reports and documentation for the Accounting & Finance department.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Handle escalations and resolve customer concerns effectively.
• Support team members in achieving departmental goals and objectives.

The Successful Applicant

A successful Customer Service Officer should have:

• Proven knowledge of accounting and finance concepts within the industrial/manufacturing sector.
• Strong organisational skills with a focus on accuracy and attention to detail.
• Effective communication skills to handle customer inquiries professionally.
• Ability to work collaboratively with cross-functional teams in a busy environment.
• Proficiency in relevant software and tools for managing customer accounts and records.

What's on Offer

• Competitive salary between MYR 80,000 and MYR 100,000 per annum.
• Comprehensive basic benefits package.
• Permanent employment in a convenient Selangor location