Healthcare Customer Service & Admin Pro

EZZYWEALTH SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Healthcare experience

Customer service experience

Administration experience

Friendly environment

Job summary

EZZYWEALTH SDN. BHD. is seeking a Customer Service & Admin Executive to support daily operations of a physiotherapy and fitness centre in Shah Alam. You will handle inquiries, coordinate appointments, and manage documentation with a positive customer experience.

Requirements include a Diploma or related field, strong communication, and proficiency in Bahasa Malaysia and English. Multitasking in a healthcare setting is essential, with own transport desirable.

Qualifications

• Diploma or higher in business administration or related field.
• Experience in customer service and administration is advantageous.
• Able to work independently and manage multiple tasks.
• Strong communication and interpersonal skills.
• Proficient in Bahasa Malaysia and English.

Responsibilities

• Attend to incoming calls, WhatsApp messages, social media enquiries, and walk-in customers.
• Provide accurate information regarding services, packages, appointments and general enquiries.
• Manage and coordinate appointments for physiotherapists and therapists.
• Maintain accurate appointment schedules and follow up with customers regarding upcoming appointments.
• Attend to customer complaints, concerns, and service-related issues professionally and promptly.
• Assist customers with insurance-related applications, documentation and claims where required.
• Prepare, organise, maintain, and update company documents, customer records, forms, reports and administrative files.
• Assist management with day-to-day administrative tasks and operational matters.
• Prepare basic reports, forms, quotations, invoices or other documents as required.
• Assist with data entry, payment records, stock or office administration, and other related duties.

Skills

Customer service

Administration

Reception

Communication

Microsoft Office/Google Workspace

Education

Diploma in Business Admin

Tools

Microsoft Office

Google Workspace

Job description

EZZYWEALTH SDN. BHD. is seeking a Customer Service & Admin Executive to support daily operations of a physiotherapy and fitness centre in Shah Alam. You will handle inquiries, coordinate appointments, and manage documentation with a positive customer experience.

Requirements include a Diploma or related field, strong communication, and proficiency in Bahasa Malaysia and English. Multitasking in a healthcare setting is essential, with own transport desirable.