Receptionist (Mandarin Speaker)

Benphysio; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A healthcare clinic in Kuala Lumpur is seeking a Front Desk Coordinator to manage client interactions, schedule appointments, and assist with administrative tasks. The ideal candidate should have a minimum of SPM or a Diploma in Business Administration, excellent customer service skills, and the ability to multitask. Join our team to contribute to a welcoming environment and ensure smooth daily clinic operations.

Qualifications

• Minimum SPM or Diploma in Business Administration or related field.
• Prior experience in customer service or clinic environment is an advantage.
• Ability to multitask and manage time well.

Responsibilities

• Greet and welcome clients with a friendly attitude.
• Manage appointment bookings and scheduling.
• Maintain accurate client records and update system databases.

Skills

Customer service

Time management

Multitasking

Attention to detail

Basic computer skills

Education

Minimum SPM or Diploma in Business Administration

Tools

Microsoft Office

Google Workspace

Scheduling software

Job description

• Greet and welcome clients with a friendly, professional attitude.
• Manage appointment bookings and scheduling via phone, WhatsApp, and walk-ins.
• Handle client inquiries and provide basic information about services and pricing.
• Maintain accurate client records and update system databases.
• Process payments and issue receipts accurately.
• Assist physiotherapists in coordinating daily schedules.
• Manage front desk cleanliness and ensure a welcoming environment.
• Handle calls, emails, and messages promptly and courteously.
• Support administrative tasks such as filing, stock monitoring, and documentation.
• Ensure smooth daily operation of the clinic with teamwork and efficiency.

Requirements:

• Minimum SPM or Diploma in Business Administration, Customer Service, or related field.
• Prior experience in front desk, customer service, or clinic environment is an advantage.
• Friendly, polite, and well-groomed with a positive attitude.
• Able to multitask, manage time well, and work under minimal supervision.
• Basic computer skills (Microsoft Office, Google Workspace, scheduling software).
• Strong sense of responsibility and attention to detail.

Benphysio Sdn Bhd - Our physiotherapist will do a thorough assessment based on your complaints before the treatment session begins. Reaching the underlying cause of pain is essential for effective treatment.

Find us at:

BENPHYSIO @ OVAL DAMANSARA

Lot G.09, Ground Floor, The Grange @ Ampwalk, 218, Jalan Ampang, 55000 Kuala Lumpur, Malaysia.

Ground Floor, 213 Jalan Sarjana, Taman Connaught, 56000 Kuala Lumpur, Malaysia.