Customer Service & Admin Assistant

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Private Advertiser is seeking a capable and proactive administrator to handle inbound and outbound communications, orders, and records. You will support daily office operations, coordinate meetings and travel, and maintain accurate customer and supplier data.

The role requires strong English and Chinese communication, excellent time management, and the ability to work independently or as part of a team, ensuring a professional and efficient workplace.

Qualifications

• Proven experience in a customer service or administrative role.
• Strong organisational and time management skills.
• Excellent written and verbal communication in English & Chinese.
• Independent and team-oriented with a proactive approach.
• High accuracy and attention to detail.
• Problem-solving mindset.

Responsibilities

• Handling inbound and outbound customer enquiries via phone, email, and other communication channels.
• Processing customer orders, requests, and complaints promptly and professionally.
• Maintaining detailed and accurate customer records and database information.
• Administrative tasks including documentation, scheduling, and follow-up activities.
• Coordinating meetings, appointments, and travel arrangements as required.
• Filing, organising, and archiving company records and correspondence.
• Responding to routine administrative enquiries and providing information to internal and external stakeholders.
• Supporting the team with general office management duties and maintaining a professional work environment.

Skills

Customer service

Administrative

Time management

Organisational skills

Bilingual English/Chinese

Tools

Microsoft Office

Job description

Handling inbound and outbound customer enquiries via phone, email, and other communication channels

Processing customer orders, requests, and complaints in a timely and professional manner

Maintaining detailed and accurate customer records and database information

Administrative tasks including documentation, scheduling, and follow-up activities

Coordinating meetings, appointments, and travel arrangements as required

Filing, organising, and archiving company records and correspondence

Responding to routine administrative enquiries and providing information to internal and external stakeholders

Supporting the team with general office management duties and maintaining a professional work environment

What we're looking for

Proven experience in a customer service or administrative role

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Excellent written and verbal communication skills in English & Chinese

A professional and courteous approach with exceptional interpersonal skills

Ability to work independently and as part of a collaborative team

High degree of accuracy and attention to detail

Problem-solving mindset with a proactive approach to challenges