Customer Service Executive

Romanee Conte Estate Management Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 50,000; Full time

Job summary

Romanee Conte Estate Management Sdn Bhd is hiring a Customer Service Representative to respond to inquiries via phone, email, and chat, and to provide accurate information about real estate services. You will maintain customer records, collaborate with cross-functional teams, and handle issues promptly.

Fresh graduates are welcome, and Mandarin speakers are preferred to liaise with China guests. This role requires good communication, teamwork, and willingness to work rotational shifts from

Qualifications

• Excellent communication and interpersonal skills
• Languages: English, Bahasa Malaysia; Mandarin preferred for liaising with China guests
• Fresh graduates are welcome to apply
• Ability to work well in a team and with cross-functional departments

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle customer inquiries and provide accurate information about our real estate services.
• Resolve customer issues and complaints promptly and professionally.
• Maintain and update customer records in our database.
• Collaborating with cross-functional teams to ensure a seamless customer experience.
• Any Ad-hoc tasks that may be assigned as and when required.

Skills

Communication skills

Interpersonal skills

Team collaboration

Job description

Responding to customer inquiries via phone, email, and chat in a timely and professional manner.

Handle customer inquiries and provide accurate information about our real estate services.

Resolve customer issues and complaints promptly and professionally.

Maintain and update customer records in our database.

Collaborating with cross-functional teams to ensure a seamless customer experience.

Any Ad-hoc tasks that may be assigned as and when required.

Key Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.

• Handle customer inquiries and provide accurate information about our real estate services.

• Resolve customer issues and complaints promptly and professionally.

• Maintain and update customer records in our database.

• Collaborating with cross-functional teams to ensure a seamless customer experience.

• Any Ad-hoc tasks that may be assigned as and when required.

Key Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers of diverse backgrounds.

• Required language: English, Bahasa Malaysia and prefer mandarin speaker as need to liaise with the China guest.

• Fresh graduates are welcome to apply.

• Ability to work well in a team environment and collaborate with cross-functional departments.

• Willing to work on rotational shift (9am to 6pm or 6pm to 2am)

• Willing to work in Setia Alam.