Customer Service

WIL Health Coordination Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

WIL Health Coordination Malaysia Sdn Bhd in Kuala Lumpur is seeking a Sales Admin to support client-focused operations, combining communication, scheduling and administrative duties with a consultative sales approach. You will work with practitioners to enhance client satisfaction and facilitate treatment plans.

As a key member of the team, you will schedule appointments, conduct initial assessments, onboard new clients, maintain records, verify funding, and coordinate bulk services to ensure

Qualifications

• Experience coordinating with clients and healthcare practitioners.
• Ability to gather information to understand client needs and goals.
• Experience onboarding new clients and maintaining records.
• Strong data entry and records management to ensure data integrity.

Responsibilities

• Liaise with clients and practitioners to schedule and manage appointments.
• Conduct initial assessments to understand client needs and goals.
• Onboard new clients with clear guidance and support.
• Maintain accurate booking and client records in the system.
• Collaborate with stakeholders to align service delivery.
• Coordinate bulk services and scheduling for efficiency.
• Communicate scheduling changes or delays proactively.
• Verify funding availability for clients' services with case managers.

Skills

Communication

Scheduling

Administrative support

Client engagement

Job description

Role Summary:

The Sale Admin is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners to enhance client satisfaction, facilitate treatment plans, and promote long-term client relationships, ultimately contributing to increased revenue.

Key Responsibilities:

Client Engagement & Scheduling:

• Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
• Conduct initial client assessments, gathering essential information to understand their needs and goals.
• Facilitate smooth onboarding for new clients, providing clear guidance and support.
• Maintain accurate booking and client records in the system, ensuring data integrity.
• Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
• Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
• Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.

Funding & Administration

• Collaborate with case managers to verify funding availability for clients' services.

We are passionate and competent allied health service providers who meet the general practice accreditation standard to provide health and safety of our client. Serving since 2015, we are working across 20 medical centers, age care, professional admin team, medicare claiming, and working with many associations n Sydney. Get in touch with us to learn more about our consulting approach.