Client Engagement & Scheduling Specialist

WIL Health Coordination Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

WIL Health Coordination Malaysia Sdn Bhd in Kuala Lumpur is seeking a Sales Admin to support client-focused operations, combining communication, scheduling and administrative duties with a consultative sales approach. You will work with practitioners to enhance client satisfaction and facilitate treatment plans.

As a key member of the team, you will schedule appointments, conduct initial assessments, onboard new clients, maintain records, verify funding, and coordinate bulk services to ensure

Qualifications

• Experience coordinating with clients and healthcare practitioners.
• Ability to gather information to understand client needs and goals.
• Experience onboarding new clients and maintaining records.
• Strong data entry and records management to ensure data integrity.

Responsibilities

• Liaise with clients and practitioners to schedule and manage appointments.
• Conduct initial assessments to understand client needs and goals.
• Onboard new clients with clear guidance and support.
• Maintain accurate booking and client records in the system.
• Collaborate with stakeholders to align service delivery.
• Coordinate bulk services and scheduling for efficiency.
• Communicate scheduling changes or delays proactively.
• Verify funding availability for clients' services with case managers.

Skills

Communication

Scheduling

Administrative support

Client engagement

Job description

WIL Health Coordination Malaysia Sdn Bhd in Kuala Lumpur is seeking a Sales Admin to support client-focused operations, combining communication, scheduling and administrative duties with a consultative sales approach. You will work with practitioners to enhance client satisfaction and facilitate treatment plans.

As a key member of the team, you will schedule appointments, conduct initial assessments, onboard new clients, maintain records, verify funding, and coordinate bulk services to ensure