Administrative and compliance support assistant

Vertex Business Solutions Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 50,000; Full time

Job summary

Vertex Business Solutions Sdn Bhd in Malaysia is seeking an Administrative and compliance support assistant to bridge administrative compliance and care delivery. This role supports drafting and updating care plans, budgets, and service agreements while ensuring documentation and referrals meet quality standards.

Responsibilities include reviewing participant plans, tracking budgets, maintaining records in line with international quality standards, coordinating referrals, and assisting in

Qualifications

• Clinical or healthcare background highly preferred.
• Ability to accurately interpret care needs and review support plans.
• Ability to confidently interface with allied health professionals.

Responsibilities

• Assist in drafting, maintaining, and updating individualized Care Plans, budgets, and service agreements.
• Review incoming participant support plans and assessment data for accuracy.
• Track participant budget allocations and ensure services stay within limits.
• Maintain records in compliance with organizational and international quality standards.
• Coordinate referrals to allied health, nursing, or community service networks.
• Arrange specialized third-party services as needed, including interpreter services.
• Be an accessible, empathetic point of contact with clients and families.
• Collect feedback and document inquiries or complaints for resolution.

Job description

Administrative and compliance support assistant

The Assistant Administrator will provide crucial administrative and operational support to Care Partners. This role acts as a vital bridge between administrative compliance and care delivery, ensuring that client documentation, service scheduling, and stakeholder communication run seamlessly.

Key responsibilities

Assist Care Partners in drafting, maintaining, and updating individualized Care Plans, budgets, and service agreements

Review incoming participant support plans and assessment data for accuracy

Help monitor and track participant budget allocations, ensuring that scheduled services remain within specified limits

Maintain records in strict compliance with designated organizational and international quality standards

Coordinate and follow up on referrals to allied health, nursing, or community service networks

Assist in organizing administrative requirements when clients transition between different care settings

Arrange specialized third-party services as needed, including interpreter services and culturally specific organizational supports

Act as an accessible, empathetic point of contact to build rapport with clients, their families, or registered supporters

Assist Care Partners by collecting feedback, addressing initial client inquiries, or documenting formal complaints for resolution

Maintain clear channels of communication with third-party service providers regarding day-to-day care requirements

About you

Clinical or healthcare background highly preferred

Ability to accurately interpret care needs and review support plans

Ability to confidently interface with allied health professionals