Customer Service

J & J Corporate Services; Johor; On-site; MYR 36,000 - 60,000; Full time

Job summary

J & J Corporate Services in Johor, Malaysia, is seeking a proactive coordinator to liaise between accounting, tax, corporate secretarial, and other teams. You will coordinate with clients, auditors, and stakeholders on documents, queries, progress, and deadlines.

The role requires strong English, Malay, and Mandarin, excellent organization, and the ability to manage multiple tasks with tact and follow-up. Experience in client servicing or administration is advantageous.

Qualifications

• Proficiency in English, Malay and Mandarin for regular stakeholder communication.
• Clear communication with tactful follow-up and professional handling of queries.
• Strong organisational skills and attention to detail for coordinating multiple teams.
• A proactive and responsible approach with consistent follow-through.
• Ability to manage multiple tasks, prioritize deadlines, and collaborate with different teams.
• Experience in client servicing, administration, or coordination; familiarity with professional services helpful.

Responsibilities

• Coordinate between accounting, tax, corporate secretarial, and other teams.
• Liaise with clients, auditors, and stakeholders on documents, queries, progress, and deadlines.
• Follow up on outstanding information to prevent delays.
• Track job progress and highlight overdue matters or bottlenecks to management.
• Keep clients informed of progress and direct technical questions to relevant department.
• Maintain records of communications, pending matters, and agreed actions.
• Assist with client onboarding, meeting arrangements, and coordination of service requirements.

Skills

English

Malay

Mandarin

Clear communication

Organizational skills

Proactive approach

Multi-tasking

Client servicing

Attention to detail

Tools

Spreadsheets

Email

Task management tools

Job description

Coordinate between our accounting, tax, corporate secretarial, and other operational teams.

Liaise with clients, auditors, and other stakeholders on documents, queries, job progress, and deadlines.

Follow up on outstanding information, documents, and replies to prevent unnecessary delays.

Track job progress and highlight overdue matters or potential bottlenecks to the relevant team or management.

Keep clients informed of progress and direct technical questions to the appropriate department.

Maintain accurate records of communications, pending matters, and agreed actions.

Assist with client onboarding, meeting arrangements, and coordination of service requirements.

What We're Looking For

• 1) Proficiency in spoken English, Malay, and Mandarin is required, as the role involves regular communication with Mandarin-speaking clients and stakeholders.
• 2) Clear communication skills, with the ability to follow up professionally and tactfully.
• 3) Strong organizational skills and attention to detail.
• 4) A proactive and responsible approach, with consistent follow-through.
• 5) Ability to manage multiple tasks, priorities deadlines, and work closely with different teams.
• 6) Comfortable using email, spreadsheets, and task management tools.
• 7) Experience in client servicing, administration, or coordination is an advantage. Familiarity with an accounting or professional services firm would be helpful.