Client Onboarding & Operations Coordinator

MFP Cloud Sdn Bhd; Iskandar Puteri; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hospitalization Insurance

Medical reimbursement

Competitive remuneration

Job summary

MFP Cloud Sdn Bhd is seeking a Client Onboarding & Operations Coordinator to ensure smooth client onboarding and seamless handovers between Sales, Client Success, and Operations.

You will chase outstanding queries, coordinate deliverables, and maintain strict confidentiality while engaging with clients and internal teams.

Qualifications

• Degree in Business Administration or a related field.
• Strong command of English.
• Prior experience in client servicing, operations/project coordination, or a similar cross-functional role — experience in professional services or accounting is a plus.

Responsibilities

• Client Onboarding & Handover — Own the handover of new engagements from Sales & Client Success to Operations: collecting and verifying client documents, running the onboarding checklist, and coordinating the handover briefing.
• Client Query Follow-Up — Chase outstanding queries and documents to keep engagements moving, and act as the client's point of contact on status, escalating where needed.
• Deliverable Completion & Document Closeout — Confirm deliverables are completed in full, and track, safeguard, and return client documents promptly with proper records.
• Cross-Department Coordination & Process Improvement — Spot recurring bottlenecks between Sales & Client Success and Operations, suggest improvements, and support both teams with coordination and reporting — always handling client information with strict confidentiality.

Skills

Client servicing

Operations coordination

Cross-functional collaboration

Communication

Attention to detail

CRM / trackers

Education

Bachelor's degree in Business Administration

Tools

Excel

CRM

Task trackers

Job description

Client Onboarding & Operations Coordinator

About This Role: This is a newly created role that sits at the heart of how we deliver for our clients, closing the gap between our Sales & Client Success team and our Operations department. As our Client Onboarding & Operations Coordinator, you'll be the main point of contact who makes sure new clients are onboarded properly, Operations has everything needed to start work without delay, client queries are followed up on promptly, and engagements are closed out cleanly, right down to returning physical documents to clients.

If you're the kind of person who thrives on keeping things organised, following through, and being the person people can rely on to chase things down, this role is for you.

Responsibilities:

• Client Onboarding & Handover — Own the handover of new engagements from Sales & Client Success to Operations: collecting and verifying client documents, running the onboarding checklist, and coordinating the handover briefing.
• Client Query Follow-Up — Chase outstanding queries and documents to keep engagements moving, and act as the client's point of contact on status, escalating where needed.
• Deliverable Completion & Document Closeout — Confirm deliverables are completed in full, and track, safeguard, and return client documents promptly with proper records.
• Cross-Department Coordination & Process Improvement — Spot recurring bottlenecks between Sales & Client Success and Operations, suggest improvements, and support both teams with coordination and reporting — always handling client information with strict confidentiality.

Requirements:

• Degree in Business Administration or a related field.
• Strong command of English.
• Prior experience in client servicing, operations/project coordination, or a similar cross-functional role — experience in professional services or accounting is a plus.
• Strong organisational and follow-up skills, with the ability to manage multiple client onboarding pipelines at once.
• A clear, confident communicator, equally comfortable liaising with clients and internal teams.
• High attention to detail, particularly in tracking documentation, deliverables, and deadlines.
• Comfortable working with basic office and task-tracking tools (e.g. Excel, shared trackers, or a CRM/task management system).
• Familiarity with basic accounting or bookkeeping terminology is an advantage, though not required.

Exact benefits vary depending on location. That said, all our employees receive the following:

• Group Hospitalization & Surgical Insurance.
• Private medical reimbursement (subject to annual cap).
• Competitive remuneration based on experience.

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