Customer Service

J & J Corporate Services Sdn Bhd; Skudai; On-site; MYR 33,000 - 56,000; Full time

Job summary

J & J Corporate Services Sdn Bhd is seeking a coordinated Administrative/Client Services professional in Malaysia to act as a liaison between accounting, tax, corporate secretarial, and client teams. You will manage communications, document flow, and progress tracking across departments to ensure timely delivery.

The role requires multilingual communication, strong organization, and proactive follow-through to support onboarding and service delivery for SME clients.

Qualifications

• Must be fluent in English, Malay and Mandarin.
• Excellent communication and tactful follow-up skills.
• Strong organizational abilities and meticulous attention to detail.
• Proactive, responsible, with reliable follow-through.
• Able to handle multiple tasks and meet deadlines.
• Proficient with email, spreadsheets, and task management tools.

Responsibilities

• Coordinate between accounting, tax, corporate secretarial, and other teams.
• Liaise with clients, auditors and stakeholders on documents, queries, progress and deadlines.
• Follow up on outstanding information to prevent delays.
• Track job progress and flag overdue matters to the team or management.
• Keep clients informed of progress and direct questions to the right department.
• Maintain accurate records of communications, pending matters, and actions.
• Assist with client onboarding, meeting arrangements and coordination of service requirements.

Skills

Languages English Malay Mandarin

Clear communication

Organizational skills

Proactive / follow-through

Multitasking

Email usage

Tools

Email

Spreadsheets

Task management tools

Job description

Coordinate between our accounting, tax, corporate secretarial, and other operational teams.

Liaise with clients, auditors, and other stakeholders on documents, queries, job progress, and deadlines.

Follow up on outstanding information, documents, and replies to prevent unnecessary delays.

Track job progress and highlight overdue matters or potential bottlenecks to the relevant team or management.

Keep clients informed of progress and direct technical questions to the appropriate department.

Maintain accurate records of communications, pending matters, and agreed actions.

Assist with client onboarding, meeting arrangements, and coordination of service requirements.

What We’re Looking For

1. Proficiency in spoken English, Malay, and Mandarin is required, as the role involves regular communication with Mandarin‑speaking clients and stakeholders.
2. Clear communication skills, with the ability to follow up professionally and tactfully.
3. Strong organizational skills and attention to detail.
4. A proactive and responsible approach, with consistent follow‑through.
5. Ability to manage multiple tasks, priorities deadlines, and work closely with different teams.
6. Comfortable using email, spreadsheets, and task management tools.
7. Experience in client servicing, administration, or coordination is an advantage. Familiarity with an accounting or professional services firm would be helpful.

We are a professional accounting firm providing high value added financial services. We are also the licensed GST tax agent by the MOF.

The Group's mission is to Maximize the SMEs' business value and Optimize the Values.

J & J Group provides range of services like audit and assurance services, GST and income tax services, company secretarial services, financial consultation services, accounting services, accounting software system, merger and acquisition.

We are a well recognized GST consultant in the market who helps the SMEs in GST compliance, tax planning, GST accounting and GST accounting software related services.