Customer Relations Specialist — Hybrid/Night Shift

JACAR SDN BHD; Petaling Jaya; Hybrid; MYR 33,000 - 47,000; Full time

Job summary

JACAR SDN BHD is seeking a Customer Relations Executive to manage inquiries across WhatsApp, calls, and social media, and to coordinate between Jacar and its dealer partners.

The role requires 1–2 years in customer service, with a background in business/marketing or related fields. It supports hybrid or on-site work arrangements and offers opportunities to enhance customer experience and events coordination.

Qualifications

• Minimum SPM, Diploma or Degree in Business Administration, Customer Service, Marketing or any related field.
• At least 1-2 years of experience in customer service, customer relations or a similar role.
• Experience in the automotive industry is an added advantage.
• Good communication and interpersonal skills, with the ability to handle customer enquiries, complaints and dealer coordination professionally.
• Proficient in Microsoft Office and comfortable using WhatsApp, social media platforms and customer management systems.

Responsibilities

• Attend to customer enquiries through WhatsApp, phone calls, social media and the Jacar app
• Assist customers with account registration, service bookings, membership benefits, vouchers and payment-related enquiries
• Recommend suitable car-care services and packages based on customers' needs
• Follow up with customers regarding appointments, vehicle service progress and after-sales matters
• Handle customer feedback and complaints professionally and resolve issues promptly
• Maintain accurate records of customer enquiries, complaints, follow-ups and resolutions
• Coordinate with outlet teams to ensure customers receive timely updates and a smooth service experience
• Liaise with dealers regarding appointments, service arrangements, vehicle handovers, job progress and required documentation
• Act as the main coordination point between Jacar and its dealer partners to ensure clear communication and smooth collaboration
• Build and maintain positive working relationships with customers and dealer partners

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Education

SPM

Diploma

Degree

Business Administration

Customer Service

Marketing

Tools

WhatsApp

Social media platforms

Microsoft Office

CRM systems

Job description

JACAR SDN BHD is seeking a Customer Relations Executive to manage inquiries across WhatsApp, calls, and social media, and to coordinate between Jacar and its dealer partners.

The role requires 1–2 years in customer service, with a background in business/marketing or related fields. It supports hybrid or on-site work arrangements and offers opportunities to enhance customer experience and events coordination.