Customer Relations Officer (Jaecoo KL)

Federal Auto Holdings Berhad; Kuala Lumpur; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

Federal Auto Holdings Berhad is seeking a Customer Relations Officer to join our Aftersales team. You will support customer engagement, service operations, and overall satisfaction through proactive communication and precise record keeping.

The role requires at least a diploma or degree in business administration, strong English and Bahasa Malaysia, and solid interpersonal skills. You will handle reminders, appointments, follow-ups, and lift customer experience across our service centers.

Formación

• Diploma or degree in Business Administration or related field.
• Minimum 2 years of experience in a similar role.
• Experience in customer-facing roles is advantageous.
• Strong communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia (spoken and written).

Responsabilidades

• Proactively conduct service reminders to customers via calls and SMS.
• Coordinate and manage customer appointments with service center capacity.
• Handle and resolve customer concerns by identifying root causes.
• Capture and promptly report customer feedback to management.
• Maintain an accurate customer database in line with data compliance standards.
• Perform post-service follow-up calls to ensure satisfaction.
• Build and nurture strong customer relationships to enhance satisfaction.
• Undertake other responsibilities as assigned by Aftersales Manager.

Conocimientos

Communication skills

Interpersonal skills

Microsoft Office

English language

Bahasa Malaysia

Educación

Diploma or Degree in Business Administration

Herramientas

Microsoft Office

Descripción del empleo

Are you passionate about customer service and interested in building a career in the automotive industry? Join our Aftersales team as a Customer Relations Officer and play an important role in supporting customer engagement, service operations, and overall customer satisfaction.

Key Responsibilities:

• Proactively conduct service reminders to customers via calls and SMS to encourage timely customer visits.
• Coordinate and manage customer appointments while monitoring service center capacity for smooth operations.
• Handle and resolve customer concerns by identifying root causes and initiating improvement actions.
• Capture and escape customers’ feedback promptly to management.
• Maintain and safeguard an accurate and up-to-date customer database in line with data compliance standards.
• Perform timely post-service follow-up calls to ensure customer satisfaction.
• Build and nurture strong customer relationships to enhance customer satisfaction
• Undertake other responsibilities as assigned by the Aftersales Manager.

Requirements:

• Diploma or Degree in Business Administration or a relevant field of study.
• Minimum 2 years of experience in a similar role is preferred.
• Experience in customer-facing roles will be an added advantage.
• Strong communication (face to face & via call), and interpersonal skills.
• Presentable, pleasant and well-groomed professional appearance.
• Ability to thrive under pressure in a fast-paced environment.
• Proficient in both English and Bahasa Malaysia (spoken and written).
• Proficient in using Microsoft Office applications.