Card Payment Support Specialist — Night & Weekend Shifts

Anchor Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Anchor Consulting Sdn. Bhd. is seeking a Customer Service Executive (Card Payment Service) to respond to customer inquiries via WhatsApp, phone, email, or other channels, and to assist with card payment issues and transaction verification.

You will identify the relevant transaction, provide clear updates to customers, follow up on unresolved cases, and escalate complex issues to the appropriate internal teams. Strong communication in English and Bahasa Melayu is required; Mandarin is a plus.

Qualifications

• Previous experience in customer service, payment support, banking or fintech is advantageous.
• Ability to communicate clearly and professionally in English and Bahasa Melayu (Mandarin a plus).
• Willing to work night shifts, weekends or public holidays when required.

Responsibilities

• Respond to customer enquiries via WhatsApp, phone, email, or other channels.
• Assist with card payment issues and check transactions in company systems.
• Verify transaction status and explain outcomes to customers.
• Identify relevant transactions using date, amount, terminal ID or reference number.
• Escalate complex payment or technical issues to the appropriate team.
• Maintain records of enquiries, cases and follow-up status.

Skills

Customer service

Payment support

Banking/Fintech knowledge

Job description

Anchor Consulting Sdn. Bhd. is seeking a Customer Service Executive (Card Payment Service) to respond to customer inquiries via WhatsApp, phone, email, or other channels, and to assist with card payment issues and transaction verification.

You will identify the relevant transaction, provide clear updates to customers, follow up on unresolved cases, and escalate complex issues to the appropriate internal teams. Strong communication in English and Bahasa Melayu is required; Mandarin is a plus.