Customer Relations & Sales Support Specialist

SimpliSolar; Selangor; On-site; MYR 45,000 - 89,000; Full time

Job summary

SimpliSolar in Selangor, Malaysia is seeking a Customer Service & Sales Support Executive to assist the sales team, handle inquiries and coordinate after-sales services across projects. You will follow up leads, prepare quotations, arrange site visits and maintain accurate records.

The role requires 2–4 years of relevant experience, strong communication in English and Bahasa Malaysia, and a proactive, service-oriented mindset. Office-based with occasional site visits may be expected.

Qualifications

• Diploma or degree in business-related field or equivalent.
• 2–4 years in customer service, sales support, or after-sales coordination.
• Experience in solar PV, renewable energy, construction, engineering or M&E is advantageous.
• Strong interpersonal and written communication with a customer-first approach.
• Ability to handle enquiries, complaints and service issues professionally and coordinate with departments.
• Proactive in customer engagement, follow-ups and identifying maintenance opportunities.

Responsibilities

• Respond to customer enquiries and follow up on leads.
• Assist the Sales team with quotations, appointments and follow-ups.
• Handle customer complaints and after-sales matters.
• Coordinate with internal teams on service requests and site issues.
• Arrange site visits, maintenance and rectification works.
• Keep customer records, service reports and warranty information updated.
• Follow up with customers to ensure satisfaction.
• Identify recurring issues and suggest improvements.

Skills

Customer service

Sales support

Communication

CRM familiarity

MS Office/Google Workspace

Multitasking

Bilingual English/BM

Education

Diploma/Degree

Tools

CRM software

Microsoft Office

Job description

SimpliSolar in Selangor, Malaysia is seeking a Customer Service & Sales Support Executive to assist the sales team, handle inquiries and coordinate after-sales services across projects. You will follow up leads, prepare quotations, arrange site visits and maintain accurate records.

The role requires 2–4 years of relevant experience, strong communication in English and Bahasa Malaysia, and a proactive, service-oriented mindset. Office-based with occasional site visits may be expected.