After-Sales & Closings Specialist (Commissioned)

CIP GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Parking

EPF/Socso/EIS covered

Annual leave

Friendly working

Job summary

CIP GROUP SDN. BHD. invites you to join our After-Sales Service Coordinator team at the Sales Office in Solaris Dutamas, Kuala Lumpur. This role balances customer experience with sales potential, offering two streams of commissions on coordinated sales and personal conversions.

You will own order coordination, liaise with multiple teams and drive timely delivery, installations and after-sales follow-up. English and Bahasa Malaysia are essential, with Mandarin an advantage.

Qualifications

• Experience in sales, customer service, after-sales or project coordination is welcome.
• English and Bahasa Malaysia are important; Mandarin is an advantage.

Responsibilities

• Take ownership of confirmed jobs handed over by the Sales Team, from coordination through successful completion.
• Coordinate customers, sales consultants, warehouse, logistics and installation teams.
• Keep delivery and installation schedules on track; resolve issues and provide timely updates.
• Handle enquiries, service requests and complaints with professionalism and accountability.
• Proactively follow up on unsecured orders, build customer confidence and convert opportunities into sales.
• Deliver strong service, sales-conversion and operational KPIs.

Skills

Coordination

Customer service

Sales

Communication

Follow up

Job description

CIP GROUP SDN. BHD. invites you to join our After-Sales Service Coordinator team at the Sales Office in Solaris Dutamas, Kuala Lumpur. This role balances customer experience with sales potential, offering two streams of commissions on coordinated sales and personal conversions.

You will own order coordination, liaise with multiple teams and drive timely delivery, installations and after-sales follow-up. English and Bahasa Malaysia are essential, with Mandarin an advantage.