Customer Relations & Sales Support Executive

SimpliSolar; Selangor; On-site; MYR 45,000 - 89,000; Full time

Job summary

SimpliSolar in Selangor, Malaysia is seeking a Customer Service & Sales Support Executive to assist the sales team, handle inquiries and coordinate after-sales services across projects. You will follow up leads, prepare quotations, arrange site visits and maintain accurate records.

The role requires 2–4 years of relevant experience, strong communication in English and Bahasa Malaysia, and a proactive, service-oriented mindset. Office-based with occasional site visits may be expected.

Qualifications

• Diploma or degree in business-related field or equivalent.
• 2–4 years in customer service, sales support, or after-sales coordination.
• Experience in solar PV, renewable energy, construction, engineering or M&E is advantageous.
• Strong interpersonal and written communication with a customer-first approach.
• Ability to handle enquiries, complaints and service issues professionally and coordinate with departments.
• Proactive in customer engagement, follow-ups and identifying maintenance opportunities.

Responsibilities

• Respond to customer enquiries and follow up on leads.
• Assist the Sales team with quotations, appointments and follow-ups.
• Handle customer complaints and after-sales matters.
• Coordinate with internal teams on service requests and site issues.
• Arrange site visits, maintenance and rectification works.
• Keep customer records, service reports and warranty information updated.
• Follow up with customers to ensure satisfaction.
• Identify recurring issues and suggest improvements.

Skills

Customer service

Sales support

Communication

CRM familiarity

MS Office/Google Workspace

Multitasking

Bilingual English/BM

Education

Diploma/Degree

Tools

CRM software

Microsoft Office

Job description

• Job Position: Customer Service & Sales Support Executive

Handle customer enquiries, support the sales team, manage customer complaints and coordinate after-sales services.

Key Responsibilities

Respond to customer enquiries and follow up on leads.

Assist the Sales team with quotations, appointments and customer follow-ups.

Handle customer complaints and after-sales matters.

Coordinate with internal teams on service requests and site issues.

Arrange site visits, maintenance and rectification works.

Keep customer records, service reports and warranty information updated.

Follow up with customers to ensure satisfaction.

Identify recurring issues and suggest improvements.

Requirements

Diploma or Degree in Business Administration, Marketing, Customer Service, Engineering or a related field.

Minimum 2–4 years of relevant experience in customer service, customer relations, sales support or after-sales coordination.

Experience in the solar PV, renewable energy, construction, engineering or M&E industry would be an advantage.

Strong interpersonal, verbal and written communication skills, with a customer-focused and service-oriented mindset.

Able to handle customer enquiries, complaints and service issues professionally, including following through on resolutions and coordinating with relevant departments.

Proactive in customer engagement, follow-ups and identifying opportunities for maintenance, servicing and other after-sales offerings.

Good organisational skills, attention to detail and ability to manage multiple customer requests, follow-ups and documentation accurately.

Resourceful, responsible and solution-oriented, with the ability to identify recurring issues and recommend practical improvements.

Basic technical understanding of solar PV, electrical systems or related products would be an advantage.

Proficient in Microsoft Office or Google Workspace; familiarity with CRM systems would be an advantage.

Good command of English and Bahasa Malaysia, both written and spoken.

Willing to attend customer meetings or project site visits when required.