Customer Service Sales Support

SimpliSolar | LeveragEdge Sdn. Bhd.; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

SimpliSolar | LeveragEdge Sdn. Bhd. is seeking a Customer Relations & Sales Support Executive to respond to prospective customers and support existing customers after project handover.

You will handle enquiries by phone and other channels, coordinate with Sales, Operations, and Finance, and proactively offer O&M, insurance, and after-sales services. The role requires professional communication, comfort with calls, and the ability to juggle multiple enquiries and service cases while ensuring

Qualifications

• Degree in Business Administration, Customer Service, Engineering, Renewable Energy, Project Administration or a related discipline.
• Preferably 2–4 years of relevant experience in customer service, sales support, after-sales support, service coordination or project administration.
• Experience in solar PV, construction, mechanical and electrical (M&E) or renewable energy is an advantage.
• Good communication, complaint-handling, follow-up and coordination skills.
• Comfortable making and receiving calls and communicating with prospective and existing customers.
• Able to work with customers, technical teams, suppliers and internal departments.
• Basic knowledge of solar PV, EV charging, O&M services, warranty tracking or post-installation support is an advantage.
• Well organised and attentive to detail, with the ability to manage multiple enquiries and service cases.
• Proficient in Microsoft Office, Google Workspace, shared drives, trackers and basic reporting tools.
• Good written and spoken English and Bahasa Melayu.

Responsibilities

• Prospective-customer enquiries and sales support: respond to calls and other enquiries from prospective customers about the company’s products and services.
• Make outbound calls to follow up on enquiries and contact prospective customers where required.
• Understand customer needs, provide basic product or service information and coordinate qualified enquiries with the Sales team.
• Keep enquiry and follow-up records up to date and ensure agreed next steps are completed.
• Coordinate with Sales on quotations, appointments and other customer follow-up.
• Customer service and after-sales coordination: register, track and follow up on customer enquiries, complaints and verified post-handover service cases.
• Acknowledge customers promptly and provide clear, professional updates throughout each case.
• Coordinate with Project Engineers, technicians, wiremen, suppliers, Sales, Finance and customers to verify issues, arrange site visits and progress resolutions.
• Monitor overdue, repeated or complex cases and escalte them promptly to the Manager, Operation & Project Delivery.
• Maintain accurate customer service records, including warranty details, service history, site visit notes, photos and closure confirmations.
• Support a smooth handover by recording O&M, insurance, warranty and other after-sales information.
• Proactively offer or coordinate O&M, insurance, cleaning and other eligible recurring or after-sales service opportunities for relevant customers.
• Arrange service visits, including scheduling, site access and internal readiness, in accordance with safety requirements and service procedures.
• Track defects and rectification work, confirm completion with customers and follow up on satisfaction.
• Identify recurring service issues, customer concerns, documentation gaps or process bottlenecks, and propose practical improvements to strengthen service quality.
• Coordinate with Sales and Finance when service cases involve billing, renewals, quotations, warranty or other commercial matters.
• Build product and service knowledge to improve responsiveness, complaint handling and coordination.

Skills

Customer service

Sales support

Communication

Coordination

MS Office

Google Workspace

English

Bahasa Melayu

Education

Bachelor's degree in related field

Tools

Microsoft Office

Google Workspace

Shared drives

Trackers

Reporting tools

Job description

Customer Service Executive – Solar PV & Energy Solutions

Work arrangement: On-site

Employment type: Full-time

About the role

We are looking for a customer-focused and well-organised Customer Relations & Sales Support Executive to respond to prospective customers and support existing customers after project handover.

You will handle product and service enquiries by phone and other communication channels, provide clear information, follow up with prospective customers and coordinate qualified enquiries with the Sales team. You will also coordinate post-handover enquiries, complaints and verified service cases, keeping customers informed while working with our Operations, Project, Sales and Finance teams, suppliers and site personnel.

You will also proactively offer or coordinate O&M, insurance, cleaning and other eligible recurring or after-sales service opportunities for relevant customers.

This role is suited to someone who communicates professionally, is comfortable making and receiving calls, follows through on details and can coordinate several enquiries and service cases at a time.

Key responsibilities

Prospective-customer enquiries and sales support

• Respond to calls and other enquiries from prospective customers about the company’s products and services.
• Make outbound calls to follow up on enquiries and contact prospective customers where required.
• Understand customer needs, provide basic product or service information and coordinate qualified enquiries with the Sales team.
• Keep enquiry and follow-up records up to date and ensure agreed next steps are completed.
• Coordinate with Sales on quotations, appointments and other customer follow-up.

Customer service and after-sales coordination

• Register, track and follow up on customer enquiries, complaints and verified post-handover service cases.
• Acknowledge customers promptly and provide clear, professional updates throughout each case.
• Coordinate with Project Engineers, technicians, wiremen, suppliers, Sales, Finance and customers to verify issues, arrange site visits and progress resolutions.
• Monitor overdue, repeated or complex cases and escalte them promptly to the Manager, Operation & Project Delivery.
• Maintain accurate customer service records, including warranty details, service history, site visit notes, photos and closure confirmations.
• Support a smooth handover by recording O&M, insurance, warranty and other after-sales information.
• Proactively offer or coordinate O&M, insurance, cleaning and other eligible recurring or after-sales service opportunities for relevant customers.
• Arrange service visits, including scheduling, site access and internal readiness, in accordance with safety requirements and service procedures.
• Track defects and rectification work, confirm completion with customers and follow up on satisfaction.
• Identify recurring service issues, customer concerns, documentation gaps or process bottlenecks, and propose practical improvements to strengthen service quality.
• Coordinate with Sales and Finance when service cases involve billing, renewals, quotations, warranty or other commercial matters.
• Build product and service knowledge to improve responsiveness, complaint handling and coordination.

Requirements

• Degree in Business Administration, Customer Service, Engineering, Renewable Energy, Project Administration or a related discipline.
• Preferably 2–4 years of relevant experience in customer service, sales support, after-sales support, service coordination or project administration.
• Experience in solar PV, construction, mechanical and electrical (M&E) or renewable energy is an advantage.
• Good communication, complaint-handling, follow-up and coordination skills.
• Comfortable making and receiving calls and communicating with prospective and existing customers.
• Able to work with customers, technical teams, suppliers and internal departments.
• Basic knowledge of solar PV, EV charging, O&M services, warranty tracking or post-installation support is an advantage.
• Well organised and attentive to detail, with the ability to manage multiple enquiries and service cases.
• Proficient in Microsoft Office, Google Workspace, shared drives, trackers and basic reporting tools.
• Good written and spoken English and Bahasa Melayu.
• Willing to coordinate site visits and attend customer discussions when required.