Sales Support

Pekat Engineering Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 54,000; Full time

Job summary

Pekat Group in Malaysia seeks a Sales Support to assist with quotations, tender submissions, project costing, and customer coordination to ensure smooth operations and high customer satisfaction. You will prepare daily quotations, assist with pricing analysis, handle inquiries via email/phone/WhatsApp, and generate monthly activity reports.

SAP experience is a plus; fluent in English and Bahasa Malaysia. Diploma or Bachelor's in Business; minimum 2 years experience; strong communication and

Qualifications

• Diploma or Bachelor’s Degree in Business, Administration, or related field.
• Minimum 2 years of experience in sales support, administration, or similar roles.
• Fluent in English and Bahasa Malaysia; Mandarin proficiency is a plus.

Responsibilities

• Prepare daily quotations, budget proposals, tender documents, earnest money submissions, and product catalogs to support the sales team.
• Assist in project costing and pricing analysis for tender-based supply projects.
• Handle customer inquiries, complaints, and order tracking via email, phone, or WhatsApp, acting as backup for the sales team.
• Generate monthly reports for quotations, tenders, and sales activities, ensuring accurate documentation and record-keeping.
• Maintain and organize records, including test reports, sales reports, tenders, quotations, and client databases in SAP.
• Collaborate with customers, management, and sales teams to understand requirements, provide feedback, and recommend operational improvements.
• Provide administrative support for sales-related tasks, including tracking assignments, ongoing work, and completed projects.
• Prepare catalogs, certificates, and other documentation as requested, while monitoring customer feedback and assisting in resolving dissatisfaction.

Skills

Communication

MS Office

SAP

Cross-functional

Customer relations

Problem solving

Customer coordination

Education

Bachelor’s in Business

Tools

SAP

Job description

We are looking for a Sales Support to assist with quotations, tender submissions, project costing, and customer coordination, ensuring smooth operations and high customer satisfaction.

Job Responsibilities:

Prepare daily quotations, budgetary proposals, tender documents, earnest money submissions, and product catalogs to support the sales team.

Assist in project costing and pricing analysis for tender-based supply projects.

Handle customer inquiries, complaints, and order tracking via email, phone, or WhatsApp, acting as backup for the sales team.

Generate monthly reports for quotations, tenders, and sales activities, ensuring accurate documentation and record-keeping.

Maintain and organize records, including test reports, sales reports, tenders, quotations, and client databases in SAP.

Collaborate with customers, management, and sales teams to understand requirements, provide feedback, and recommend operational improvements.

Provide administrative support for sales-related tasks, including tracking assignments, ongoing work, and completed projects.

Prepare catalogs, certificates, and other documentation as requested, while monitoring customer feedback and assisting in resolving dissatisfaction.

Skills Required:

Strong written and verbal communication abilities.

Ability to collaborate effectively with sales, marketing, and cross-functional teams.

Proficient in Microsoft Office; familiarity with SAP is advantageous.

Independent problem-solving and decision-making skills.

Ability to build and maintain positive relationships with colleagues and customers.

Qualifications:

Diploma or Bachelor’s Degree in Business, Administration, or a related field.

Minimum 2 years of experience in sales support, administration, or similar roles.

Fluent in English and Bahasa Malaysia; Mandarin proficiency is a plus.

Pekat Group, founded in 1999, is a trusted Malaysian turnkey solution provider for lightning protection, earthing, and surge protection systems, Pekat E&LP Sdn Bhd. Through Pekat Solar Sdn Bhd, we design, supply, install, and maintain Solar Photovoltaic (PV) systems for residential, commercial, and industrial clients. We hold ISO 50001:2011 accreditation, are registered with SEDA as RPVSP and RPVI, and use MyHijau-certified products. Backed by strong partners and industry awards, we deliver safe, sustainable, and innovative energy solutions nationwide.

Pekat Group, founded in 1999, is a trusted Malaysian turnkey solution provider for lightning protection, earthing, and surge protection systems, Pekat E&LP Sdn Bhd. Through Pekat Solar Sdn Bhd, we design, supply, install, and maintain Solar Photovoltaic (PV) systems for residential, commercial, and industrial clients. We hold ISO 50001:2011 accreditation, are registered with SEDA as RPVSP and RPVI, and use MyHijau-certified products. Backed by strong partners and industry awards, we deliver safe, sustainable, and innovative energy solutions nationwide.