Customer Relations & Sales Support Specialist

Organic Home Sdn Bhd; Klang City, Port Klang; On-site; MYR 31,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Training opportunities

Performance-based incentives

Career development

Job summary

Organic Home Sdn Bhd in Klang, Selangor is seeking a Customer Relations Officer to manage customer enquiries, support sales activities and ensure professional service throughout the customer journey. You will liaise with multiple departments, follow up on orders, handle complaints and help retain customers.

Mandarin and English communication is required; fresh graduates are welcome to apply. This full-time role offers a supportive team and opportunities to grow in customer relations and sales

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service or related field.
• Fluent in Mandarin and English; ability to communicate effectively with Mandarin-speaking clients.

Responsibilities

• Respond promptly and professionally to customer enquiries through multiple channels.
• Assist customers with product information, order status, delivery enquiries, and general questions.

Skills

Customer service

Communication

Follow-up

Problem-solving

Teamwork

Organisational skills

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Excel

Microsoft Office

Job description

Organic Home Sdn Bhd in Klang, Selangor is seeking a Customer Relations Officer to manage customer enquiries, support sales activities and ensure professional service throughout the customer journey. You will liaise with multiple departments, follow up on orders, handle complaints and help retain customers.

Mandarin and English communication is required; fresh graduates are welcome to apply. This full-time role offers a supportive team and opportunities to grow in customer relations and sales