Customer Relations

Organic Home Sdn Bhd; Klang City, Port Klang; On-site; MYR 31,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Training opportunities

Performance-based incentives

Career development

Job summary

Organic Home Sdn Bhd in Klang, Selangor is seeking a Customer Relations Officer to manage customer enquiries, support sales activities and ensure professional service throughout the customer journey. You will liaise with multiple departments, follow up on orders, handle complaints and help retain customers.

Mandarin and English communication is required; fresh graduates are welcome to apply. This full-time role offers a supportive team and opportunities to grow in customer relations and sales

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service or related field.
• Fluent in Mandarin and English; ability to communicate effectively with Mandarin-speaking clients.

Responsibilities

• Respond promptly and professionally to customer enquiries through multiple channels.
• Assist customers with product information, order status, delivery enquiries, and general questions.

Skills

Customer service

Communication

Follow-up

Problem-solving

Teamwork

Organisational skills

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Excel

Microsoft Office

Job description

Organic Home Sdn Bhd is seeking a professional and customer-focused Customer Relations Officer to join our growing team in Klang, Selangor.

This is a full-time position responsible for managing customer enquiries, maintaining strong customer relationships, supporting sales activities and ensuring customers receive timely and professional assistance throughout their journey.

As a Customer Relations Officer, you will act as an important link between our customers and internal departments. You will be responsible for following up with customers, assisting with orders, handling enquiries and complaints, maintaining accurate customer records and supporting customer retention and repeat sales.

This role is suitable for someone who enjoys communicating with customers, solving problems, following up on enquiries and providing excellent service while contributing to the company's overall sales and customer satisfaction goals.

What you'll be doing

• Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other communication channels
• Assist customers with product information, pricing, order status, delivery enquiries and general questions
• Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders
• Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases
• Handle customer complaints professionally and coordinate with the relevant departments to resolve issues
• Process and monitor customer orders to ensure information is accurate and properly recorded
• Follow up on outstanding orders, payments, deliveries and other customer-related matters
• Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests
• Maintain accurate customer information, communication history and follow-up records
• Identify opportunities to recommend suitable products based on customer requirements
• Support promotional campaigns, product launches and other sales activities
• Follow up with customers after purchases to obtain feedback and ensure customer satisfaction
• Assist with customer retention and re-engagement activities
• Prepare basic customer, follow-up and sales-related reports for management
• Maintain proper filing and documentation of customer-related records
• Escalate complicated customer issues to the appropriate supervisor or department when necessary
• Perform other customer relations and sales support duties assigned by management

What we're looking for

• SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field
• Able to communicate in Mandarin and English."We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
• Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred
• Fresh graduates with strong communication skills are also encouraged to apply
• Good communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp, phone calls and online platforms
• Customer-focused with a professional, patient and helpful attitude
• Strong follow-up skills and ability to keep track of multiple customer enquiries
• Good organisational skills and attention to detail
• Ability to handle customer complaints calmly and professionally
• Basic sales awareness and willingness to assist customers in completing purchases
• Able to work independently and as part of a team
• Good problem-solving abilities
• Proficiency in Microsoft Office applications such as Word and Excel
• Experience with CRM systems, e-commerce platforms or customer databases will be an advantage
• Responsible and trustworthy when handling customer information
• Willingness to learn about the company's products in order to provide accurate information to customers

About us

Organic Home Sdn Bhd is a growing company based in Klang, Selangor, specialising in organic, natural and wellness products.

We are committed to providing quality products while continuously improving our operations, customer experience and service standards. As our business continues to expand across retail, e-commerce and other sales channels, we are building a professional team that can grow together with the organisation.

We value integrity, teamwork, accountability, continuous improvement and excellent service. Our workplace encourages employees to develop their skills, contribute ideas and take ownership of their responsibilities.

What we offer

• Competitive salary based on experience and qualifications
• Full-time employment with a growing organisation
• Performance-based incentives for achieving KPI targets
• Medical benefits and applicable allowances
• Training and opportunities to improve customer service, communication and sales support skills
• Exposure to e-commerce, retail and customer relationship operations
• Supportive and collaborative working environment
• Opportunities for career development and internal progression
• Opportunity to gain experience across different areas of business operations
• A workplace that values employee contributions and continuous improvement

At Organic Home Sdn Bhd, you will have the opportunity to develop valuable experience in customer relations, sales support and business operations.

You will work closely with different departments and gain exposure to the full customer journey, from initial enquiries and product recommendations to order fulfilment and after-sales support.

For employees who demonstrate strong performance, responsibility and leadership potential, there will be opportunities to take on greater responsibilities as the company continues to grow.