Inside Sales & Sales Support Officer

Private Advertiser; Shah Alam; On-site; MYR 45,000 - 67,000; Full time

Job summary

Private Advertiser in Shah Alam is seeking a proactive Inside Sales & Sales Support Officer to back the sales activities at the Shah Alam branch. The role blends customer engagement with sales administration, servicing existing customers, pursuing new opportunities, and coordinating with internal teams.

You will prepare quotations, sales orders, handle cash payments, and generate sales reports, while maintaining organized records and ensuring smooth order processing and customer

Qualifications

• Minimum SPM or Diploma in any field.
• 1-2 years of experience in sales, telesales, customer service or related function preferred.
• Proficiency in Mandarin to communicate with Mandarin-speaking customers and stakeholders.
• Comfortable communicating with customers by telephone, email and other digital channels.
• Organised and able to manage customer communications and sales documentation.

Responsibilities

• Service existing customers and maintain positive, long-term relationships.
• Identify and develop new business opportunities with potential customers.
• Work towards sales targets and support market share expansion.
• Respond to customer enquiries and resolve issues promptly and professionally.
• Prepare quotations, sales orders and other required sales documentation.
• Process customer cash payments and coordinate product collection.
• Prepare regular sales reports and other relevant documentation.
• Maintain accurate and organised records of sales-related documents.
• Coordinate with internal departments to ensure smooth order processing and transactions.
• Perform other duties assigned by supervisor or management.

Skills

Mandarin communication

Customer communication

Sales support

Telesales

CRM familiarity

Documentation

Education

SPM or Diploma

Job description

We are looking for a proactive and organised Inside Sales & Sales Support Officer to support the sales activities of our Shah Alam branch.

This position combines customer engagement and business development with sales administration. You will service existing customers, identify new business opportunities, respond to customer enquiries, prepare sales documentation and coordinate with internal departments to ensure smooth customer transactions.

Key Responsibilities

Service existing customers and maintain positive, long-term customer relationships.

Identify and develop new business opportunities with potential customers.

Work towards assigned sales targets and support the expansion of market share.

Respond to customer enquiries and resolve customer issues promptly and professionally.

Prepare quotations, sales orders and other required sales documentation.

Process customer cash payments and coordinate product collection.

Prepare regular sales reports and other relevant documentation.

Maintain accurate and organised records of sales-related documents.

Coordinate closely with internal departments to ensure smooth order processing, fulfilment and customer transactions.

Perform other related duties assigned by the supervisor or management.

Requirements

Minimum SPM or Diploma in any field.

1-2 years of experience in sales, telesales, customer service or a related function is preferred.

Proficiency in Mandarin is required to communicate and correspond with Mandarin-speaking customers, stakeholders and counterparties.

Comfortable communicating with customers by telephone, email and other digital channels.

Organised, responsible and able to manage customer communication and sales documentation effectively.

What You Will Gain

Practical experience in customer relationship management and new business development.

Exposure to the complete sales support process, from customer enquiries and quotations to order fulfilment.

Opportunities to work with different internal departments and develop broader commercial experience.

A strong foundation for developing a long-term career in sales and customer account support.