Customer Relations Officer/Executive - Volkswagen Johor Bahru

Federal Auto Holdings Berhad; Skudai; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Career growth

Brand reputation

Job summary

Federal Auto Holdings Berhad is seeking a Customer Relations Officer/Executive in Malaysia to deliver exceptional support in a dynamic automotive environment. You will proactively remind customers of service, coordinate appointments, and address concerns to drive satisfaction and loyalty.

The role requires a diploma or degree in automotive/mechanical engineering or related fields, with at least 2 years’ experience in a customer-facing role being preferred.

Qualifications

• Diploma or Degree in Automotive/Mechanical Engineering or related field.
• Minimum 2 years of experience in a similar role preferred, fresh graduates with relevant background are encouraged to apply.
• Experience in customer-facing roles is an added advantage.
• Strong telephony, communication, and interpersonal skills are essential.
• Proficient in English and Bahasa Malaysia (spoken and written).
• Presentable and well-groomed appearance.
• Ability to thrive under pressure in a fast-paced environment.
• Competent in Microsoft Office applications.

Responsibilities

• Proactively conduct service reminders to customers via calls and SMS.
• Coordinate and manage customer appointments while monitoring service center capacity.
• Handle and resolve customer concerns by identifying root causes and initiating improvements.
• Capture and relay customer feedback to management.
• Maintain an up-to-date customer database in line with data compliance standards.
• Perform post-service follow-up calls to ensure customer satisfaction.
• Build strong customer relationships to achieve high satisfaction and loyalty.

Skills

Telephony skills

Communication

Interpersonal skills

Customer service

MS Office

Education

Diploma or Degree in Automotive/Mechanical Engineering or related field

Job description

Are you passionate about delivering exceptional customer service in a dynamic automotive environment? Join the Volkswagen Johor Bahru team as a Customer Relations Officer/ Executive and be part of an exciting journey with a renowned global brand.

Key Responsibilities

Proactively conduct service reminders to customers via calls and SMS to ensure consistent service intakes.

Coordinate and manage customer appointments while monitoring service center capacity for smooth operations.

Handle and resolve customer concerns by identifying root causes and initiating improvement actions.

Capture and escape customers’ feedback promptly to management.

Maintain and safeguard an accurate and up-to-date customer database in line with data compliance standards.

Perform timely post-service follow-up calls to ensure customer satisfaction.

Build and nurture strong customer relationships to achieve high satisfaction and loyalty scores.

Undertake other responsibilities as assigned by the Aftersales Manager.

Requirements

Diploma or Degree in Automotive/Mechanical Engineering or a related field.

Minimum 2 years of experience in a similar role is preferred — however, fresh graduates with relevant academic background are encouraged to apply.

Experience in customer-facing roles will be an an added advantage

Strong telephony, communication, and interpersonal skills.

Presentable, pleasant and well-groomed professional appearance.

Ability to thrive under pressure in a fast-paced environment.

Proficient in both English and Bahasa Malaysia (spoken and written).

Competent in using Microsoft Office applications.

Why Join Us?

Comprehensive training and on-the-job learning to equip you with the skills to excel.

Opportunities to build a rewarding career in the automotive industry.

Be part of a reputable and established organization with a strong brand presence.

Since 1960, Federal Auto has established itself as a reputable dealer engaged in the marketing and distribution of Volvo & Volkswagen automotive vehicles with the provision of the sales, spare parts and service.

In line with our drive to meet the company’s growth objectives and to continuously maintain a high level of customer service, we are looking for qualified and dynamic individuals to join us!

Since 1960, Federal Auto has established itself as a reputable dealer engaged in the marketing and distribution of Volvo & Volkswagen automotive vehicles with the provision of the sales, spare parts and service.

In line with our drive to meet the company’s growth objectives and to continuously maintain a high level of customer service, we are looking for qualified and dynamic individuals to join us!

What can I earn as a Customer Relations Officer