Automotive Customer Relations Specialist

Federal Auto Holdings Berhad; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Federal Auto Holdings Berhad is seeking a Customer Relations Officer to join our Aftersales team. You will support customer engagement, service operations, and overall satisfaction through proactive communication and precise record keeping.

The role requires at least a diploma or degree in business administration, strong English and Bahasa Malaysia, and solid interpersonal skills. You will handle reminders, appointments, follow-ups, and lift customer experience across our service centers.

Qualifications

• Diploma or degree in Business Administration or related field.
• Minimum 2 years of experience in a similar role.
• Experience in customer-facing roles is advantageous.
• Strong communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia (spoken and written).

Responsibilities

• Proactively conduct service reminders to customers via calls and SMS.
• Coordinate and manage customer appointments with service center capacity.
• Handle and resolve customer concerns by identifying root causes.
• Capture and promptly report customer feedback to management.
• Maintain an accurate customer database in line with data compliance standards.
• Perform post-service follow-up calls to ensure satisfaction.
• Build and nurture strong customer relationships to enhance satisfaction.
• Undertake other responsibilities as assigned by Aftersales Manager.

Skills

Communication skills

Interpersonal skills

Microsoft Office

English language

Bahasa Malaysia

Education

Diploma or Degree in Business Administration

Tools

Microsoft Office

Job description

Federal Auto Holdings Berhad is seeking a Customer Relations Officer to join our Aftersales team. You will support customer engagement, service operations, and overall satisfaction through proactive communication and precise record keeping.

The role requires at least a diploma or degree in business administration, strong English and Bahasa Malaysia, and solid interpersonal skills. You will handle reminders, appointments, follow-ups, and lift customer experience across our service centers.