REGIONAL AFTERSALES MANAGER

Volkswagen Passenger Cars Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Opportunities for professional develop

Comprehensive health and wellness init

Attractive remuneration package and绩奖金

Flexible work arrangements

Job summary

Volkswagen Passenger Cars Malaysia Sdn Bhd is seeking a Regional Aftersales Manager to drive implementation and monitoring of business and process KPIs across the dealership network, coach staff, and provide field support for continuous improvement. You will lead Aftersales operations and ensure quality standards while expanding revenue through new business opportunities.

The role calls for a strong leader who can steer the entire Aftersales Service Process at the dealership and collaborate with

Qualifications

• Degree in business management / technical or equivalent.
• Take responsibility/ownership, performance driven, team player.
• Good communication and interpersonal skills, proficient in Microsoft Office, possess initiative and sense of urgency, positive mind-set and open minded.

Responsibilities

• Process implementation and monitoring related to business, turnover & process aspects.
• Dealer assessment and quality standard audit.
• Provide field support, advice and coaching.
• Provide consultation in terms of business, technical skill development and competencies.
• Ensuring dealer’s business & process KPI’s are achieved.
• Increase Parts Turnover & management of Dealer Parts Activities
• After Sales Planning and Management
• Support to improve Customer Experience Management (CEM)
• Non-Technical Dealer Qualification Management
• Continuous Improvement of Operational Support Systems
• Support on Implementation of Aftersales Marketing & Programs
• Management of Dealer Parts Activities
• Develop & support new business to increase revenue
• Process Implementation and monitoring
• Manage Dealer Work in Progress (WIP)
• Manage Service System and Tools & Equipment Implementation
• Dealer visit, audit and assessment
• Dealer coaching and guidance
• Other Duties as Directed by the Director of After Sales & VPCM MD’s
• The position calls for a strong leader who can steer and support the entire Aftersales Service Process at the Dealership.

Skills

Strong leadership

Communication skills

Interpersonal skills

Initiative

Sense of urgency

Education

Degree in business management / technical

Tools

Microsoft Office

Job description

About the role

Process implementation and monitoring related to business, turnover & process aspects. Dealer assessment and quality standard audit. Provide field support, advice and coaching. Provide consultation in terms of business, technical skill development and competencies. Ensuring dealer’s business & process KPI’s are achieved.

Increase Parts Turnover & management of Dealer Parts Activities

After Sales Planning and Management

Support to improve Customer Experience Management (CEM)

Non-Technical Dealer Qualification Management

Continuous Improvement of Operational Support Systems

Support on Implementation of Aftersales Marketing & Programs

Management of Dealer Parts Activities

Develop & support new business to increase revenue

Process Implementation and monitoring

Manage Dealer Work in Progress (WIP)

Manage Service System and Tools & Equipment Implementation

Dealer visit, audit and assessment

Dealer coaching and guidance

Other Duties as Directed by the Director of After Sales & VPCM MD’s

The position calls for a strong leader who can steer and support the entire Aftersales Service Process at the Dealership.

What are the requirements

Degree in business management / technical or equivalent.

Minimum 7 years of work and at least 5 years in the automotive industry.

Take responsibility/ownership, performance driven, team player.

Good communication and interpersonal skills, proficient in Microsoft Office, possess initiative and sense of urgency, positive mind-set and open minded.

What we offer

• Opportunities for professional development and career advancement
• Comprehensive health and wellness initiatives
• Attractive remuneration package and performance-based bonuses
• Flexible work arrangements to support work-life balance

About us

Volkswagen Passenger Cars Malaysia Sdn Bhd is a leading automotive manufacturer in the region, known for its commitment to innovation, quality, and customer satisfaction. As a part of the Volkswagen Group, we are dedicated to delivering exceptional driving experiences and elevating the standard of automotive excellence.

If you are passionate about the automotive industry and eager to contribute to our continued success, we encourage you to apply for this exciting opportunity.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Regional Aftersales Manager?
• Are you willing to undergo a pre-employment background check?

We are one of the most successful Automotive Groups, comprising of 10 distinctive brands and we continue to grow rapidly all over the world. We started our business with Volkswagen Group Malaysia in 2006 and we are keen to expand.

Volkswagen just celebrated 60 years of trading and 2009 marked the 32nd anniversary of the legendary Golf GTI. Naturally, we're very proud of our heritage - few car manufacturers have produced so many legendary cars as Volkswagen. Our success and longevity is built on foundations of quality, considered innovation and integrity. It follows that these qualities are also what our people bring to the business and its success. And at Volkswagen, we believe that "it's not just the car, it’s the people" that make the difference!

We are now looking for skilled and talented people to be part of our team. The world of Volkswagen is one place that encourages individual growth and welcomes new ideas. If you are driven and determined, we want to hear from you.

Driven Individuals Wanted.

We are one of the most successful Automotive Groups, comprising of 10 distinctive brands and we continue to grow rapidly all over the world. We started our business with Volkswagen Group Malaysia in 2006 and we are keen to expand.

Volkswagen just celebrated 60 years of trading and 2009 marked the 32nd anniversary of the legendary Golf GTI. Naturally, we're very proud of our heritage - few car manufacturers have produced so many legendary cars as Volkswagen. Our success and longevity is built on foundations of quality, considered innovation and integrity. It follows that these qualities are also what our people bring to the business and its success. And at Volkswagen, we believe that "it's not just the car, it’s the people" that make the difference!

We are now looking for skilled and talented people to be part of our team. The world of Volkswagen is one place that encourages individual growth and welcomes new ideas. If you are driven and determined, we want to hear from you.

We are one of the most successful Automotive Groups, comprising of 10 distinctive brands and we continue to grow rapidly all over the world. We started our business with Volkswagen Group Malaysia in 2006 and we are keen to expand.

Volkswagen just celebrated 60 years of trading and 2009 marked the 32nd anniversary of the legendary Golf GTI. Naturally, we're very proud of our heritage - few car manufacturers have produced so many legendary cars as Volkswagen. Our success and longevity is built on foundations of quality, considered innovation and integrity. It follows that these qualities are also what our people bring to the business and its success. And at Volkswagen, we believe that "it's not just the car, it’s the people" that make the difference!

We are now looking for skilled and talented people to be part of our team. The world of Volkswagen is one place that encourages individual growth and welcomes new ideas. If you are driven and determined, we want to hear from you.

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