Customer Relations Executive - JLPT N1/N2

Talent Recruit; Kuala Lumpur; On-site; MYR 60,000 - 84,000; Full time

Benefits offered by this job

Medical Insurance

Health Screening

Yearly Increment

Parking Provided

Travel Allowance

Overtime

Job summary

Talent Recruit is seeking a Customer Relations Executive with JLPT N1/N2 proficiency to assist Japanese members with hospital visits and interpreter support during consultations and health screenings. You will coordinate medical procedures and insurance claims, provide police reporting assistance as interpreter, and manage documents in Japanese and English while performing general admin duties.

This role requires strong Japanese skills, fluency in English and Malay, and a willingness to standby

Qualifications

• MUST HAVE JLPT N2 or higher.
• Graduates from Japanese University are highly encouraged to apply.
• Fluent in Japanese and proficient in English and Malay.

Responsibilities

• Interpret for Japanese members during doctor consultations and health screenings at hospitals.
• Provide medical support including handling hospital procedures and insurance claims.
• Provide police reporting support as interpreter for Japanese clients in car accidents.
• Handle documents and data entry in Japanese & English.
• Provide general administrative and operational support for assigned tasks.
• Answer phone calls and manage email correspondence and ad-hoc duties.

Skills

JLPT N2

Fluent in Japanese

English & Malay fluency

Education

Graduates from Japanese University

Job description

Customer Relations Executive - JLPT N1/N2

About the job Customer Relations Executive - JLPT N1/N2

Company Background

Our client is a management company that helps Japanese companies/expatriates manage health risks for their employees traveling or working abroad, like emergencies, checkups, and insurance. As they continue expand their business in Malaysia, they are actively hiring for Customer Relation Office / Admin Executive to join their team

Job Description

• Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter during doctor consultation and health screening.
• Providing medical support to Japanese members including handle hospitals procedures, insurance claiming etc.
• Providing police reporting support as interpreter for Japanese customers who involve in car accident.
• Handling documents and data input computer system in Japanese & English.
• Provide general administrative and operational support for assigned task.
• Answering phone calls, handling email correspondence & ad-hoc duties.

Requirements

• MUST HAVE minimum JLPT N2 & above
• Graduates from Japanese University are highly encouraged to apply
• Fluent in Japanese and Good in English,Malay
• High interest in Japanese culture, to learn & have passion to adapt and interact with Japanese clients.
• Working hours - Monday to Friday 8am to 5pm
• Standby 24/7 - rotational shift (for urgent cases if needed to be there at location to assist Japanese Expats) - Overtime & Travelling allowance will be provided
• Basic Salary starting from RM5,000 RM7,000
• Parking Provided if self drive
• Travelling Allowance for those commute via public transport
• Medical Insurance
• Health Screening
• Medical check-up
• Yearly Increment

Only Shortlisted Candidates Will Be Notified