Customer Relations Assistant

Elken Service Sdn Bhd

Skudai

On-site

MYR 28,000 - 42,000

Full time

9 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Training

Free Parking

Festive Goodies

Staff Purchase

Marriage Token

Job summary

Elken Service Sdn Bhd in Johor is seeking a Customer Service Executive to promptly resolve customer complaints and coordinate with various departments to meet service targets.

The role requires at least 1 year of related experience, SPM or equivalent, and the ability to communicate in English, Bahasa Malaysia and Mandarin. An attractive incentive is provided on top of the basic salary.

Join a growing direct-selling company offering medical insurance, training, and employee benefits.

Qualifications

SPM or equivalent is required.
At least 1 year of working experience in the related field.
Able to communicate with clients in English, Bahasa Malaysia and Mandarin.

Responsibilities

Resolve customer complaints promptly and efficiently.
Liaise with relevant departments to solve problems effectively and timely.
Ensure service appointment targets set by Technical & Sales departments nationwide are met.
Monitor status of Customer Feedback Forms (CFF) raised.
Arrange postponement jobs when necessary.
Prepare and send service reminder notices for Bio-pure sets due for service.
Analyze data from customer satisfaction surveys and report to supervisor.
Assist in preparing monthly management reports.
Update new warranty cards into CRMS.
Attend to other duties assigned by supervisor.

Skills

English

Bahasa Malaysia

Mandarin

Education

SPM or equivalent

Job description

Attractive Incentive Scheme on top of Basic Salary!!!

Job Responsibilities :

To resolve customer complaint in a prompt and efficient manner.
To liaise with relevant departments in solving problem in an effective & timely manner.
To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
To monitor on the status of Customer Feedback Form (CFF ) raised.
To ensure all postponement jobs are duly arranged.
To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)
To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
To assist in preparing of monthly management report.
To ensure all new warranty cards received are updated into CRMS.
To attend to any other job functions assigned by superior from time to time.

Requirements :

Possess minimum SPM or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Able to communicate with clients in English, Bahasa Malaysia and Mandarin to effectively communicate with Mandarin-speaking clients.

Welcome to Elken, a global direct-selling organisation founded in 1995 with a mission to enrich lives worldwide through opportunities, quality products, and knowledge. From our humble beginnings, we have grown into one of Malaysia's largest direct-selling companies, achieving annual sales of over $100 million USD and expanding our global team to over 1,000 personnel.

Perks and benefits