Customer Relations Executive

AM Life International; Puchong; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Medical Claim

Staff Purchase

Personal Accident Insurance

Job summary

AM Life International in Malaysia is seeking a customer-oriented professional to join our CRM and customer engagement team. You will handle inquiries, manage memberships, and support post-sales services while coordinating with retail outlets and online platforms.

The ideal candidate communicates in basic English and Chinese, shows empathy, and can identify customer needs to recommend solutions. Experience with CRM is a plus; training will be provided.

Qualifications

• Experience in Customer Relationship Management (CRM) or membership management preferred.
• Customer service experience in direct selling, beauty salons, wellness centres, retail businesses or listed companies advantageous.
• Experience handling online customer enquiries, order follow-ups and after-sales service preferred.
• Strong communication and interpersonal skills to build positive relationships with customers.
• Able to communicate and write in basic English and Chinese.
• Strong problem-solving with a customer-focused mindset and empathy.
• Sales awareness to identify customer needs and recommend suitable solutions.
• Familiar with CRM systems and customer database management.
• Experience planning or executing Member Days, VIP events, customer appreciation events, or customer engagement activities.
• Experience managing online enquiries from new customers, product consultation, purchasing process, and after-sales support.
• Basic skills in content creation, photography, and video editing.

Responsibilities

• Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
• Explain product information to customers and guide them on proper product usage.
• Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
• Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
• Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
• Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
• Collect, organize, and follow up on customer testimonials, feedback, and customer experiences.
• Identify customer needs and create suitable sales opportunities through a service-oriented approach.
• Support customer retention initiatives to strengthen customer loyalty and encourage repeat engagement.
• Assist with departmental documentation, filing, reporting, and administrative support.
• Support simple product photography, short video creation, and basic video editing tasks when required.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.

Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.

Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.

Experience in handling online customer enquiries, order follow-ups, and after-sales service is preferred.

Strong communication and interpersonal skills with the ability to build positive relationships with customers.

Able to communicate and write in basic English and Chinese.

Possess strong problem-solving skills with a customer-focused mindset and empathy.

Possess sales awareness and the ability to identify customer needs and recommend suitable solutions.

Familiar with CRM systems and customer database management will be an added advantage.

Added Advantages

Experience in planning or executing Member Days, VIP events, customer appreciation events, or customer engagement activities.

Experience managing online enquiries from new customers, product consultation, purchasing process, and after-sales support.

Basic skills in content creation, photography, and video editing.

Requirement

• Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.

• Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.

• Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.

• Experience in handling online customer enquiries, order follow-ups, and after-sales service is preferred.

• Strong communication and interpersonal skills with the ability to build positive relationships with customers.

• Able to communicate and write in basic English and Chinese.

• Possess strong problem-solving skills with a customer-focused mindset and empathy.

• Possess sales awareness and the ability to identify customer needs and recommend suitable solutions.

• Familiar with CRM systems and customer database management will be an added advantage.

Added Advantages

• Experience in planning or executing Member Days, VIP events, customer appreciation events, or customer engagement activities.

• Experience managing online enquiries from new customers, product consultation, purchasing process, and after-sales support.

• Basic skills in content creation, photography, and video editing.

Responsibility

About the Role

We are looking for a passionate and customer-focused individual who enjoys building long-term relationships with customers and creating positive customer experiences.

If you enjoy helping customers, understanding their needs, providing solutions, and creating value through excellent service while identifying business opportunities, we welcome you to join our team.

Job Responsibilities

• Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.

• Explain product information to customers and guide them on proper product usage.

• Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.

• Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.

• Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.

• Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.

• Collect, organize, and follow up on customer testimonials, feedback, and customer experiences.

• Identify customer needs and create suitable sales opportunities through a service-oriented approach.

• Support customer retention initiatives to strengthen customer loyalty and encourage repeat engagement.

• Assist with departmental documentation, filing, reporting, and administrative support.

• Support simple product photography, short video creation, and basic video editing tasks when required.

Benefits

• Annual Leave
• Medical Leave
• Medical Claim
• Staff Purchase
• Personal Accident Insurance