CUSTOMER RELATION EXECUTIVE, CRE (LHM EVOLVE SDN BHD)

LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD.; Nilai; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Maternity leave

Parental leave

Additional leave

Job summary

LHM Evolve Sdn. Bhd. is seeking a Customer Relations Executive to deliver professional and friendly service, ensuring a smooth customer experience. You will manage service appointments, respond to inquiries, and coordinate with internal teams.

The role emphasizes follow-ups via SMS and calls, accurate customer records, and adherence to SOPs to ensure every customer feels valued. Monday–Saturday, 8:30 AM–5:00 PM; full-time, permanent. Benefits include maternity, parental, and additional leave.

Qualifications

• Minimum qualification of SPM, STPM, or Diploma in any field.

Responsibilities

• Welcome and attend to all walk-in customers in a friendly, courteous, and professional manner.
• Manage service appointments and respond to customer enquiries efficiently.
• Handle incoming calls promptly and professionally, preferably within three rings.
• Conduct regular customer follow-ups and service reminders through SMS and phone calls to encourage consistent service visits.
• Assist customers with their enquiries, requests, and concerns while ensuring appropriate follow-up.
• Coordinate with internal departments to ensure customer needs are addressed effectively.
• Maintain accurate and up-to-date customer information and service records.
• Adhere to company SOPs, customer service standards, and established guidelines at all times.
• Ensure every customer receives a professional and satisfactory experience when dealing with the company.

Skills

Customer service

Communication

Interpersonal skills

Education

SPM, STPM, or Diploma

Job description

CUSTOMER RELATION EXECUTIVE, CRE (LHM EVOLVE SDN BHD)

As a Customer Relations Executive (CRE) at LHM Evolve Sdn. Bhd., you will be responsible for providing professional and friendly customer service while ensuring a smooth and positive customer experience. You will communicate with customers, manage service appointments, coordinate with the relevant departments, and follow up on customer needs and service requirements.

Key Responsibilities:

Welcome and attend to all walk-in customers in a friendly, courteous, and professional manner.

Manage service appointments and respond to customer enquiries efficiently.

Handle incoming calls promptly and professionally, preferably within three rings.

Conduct regular customer follow-ups and service reminders through SMS and phone calls to encourage consistent service visits.

Assist customers with their enquiries, requests, and concerns while ensuring appropriate follow-up.

Coordinate with internal departments to ensure customer needs are addressed effectively.

Maintain accurate and up-to-date customer information and service records.

Adhere to company SOPs, customer service standards, and established guidelines at all times.

Ensure every customer receives a professional and satisfactory experience when dealing with the company.

Job Requirements

Minimum qualification of SPM, STPM, or Diploma in any field.

Good interpersonal and communication skills with the ability to communicate confidently with different types of customers.

Customer-oriented, responsible, and detail-oriented.

Pleasant personality with a positive attitude and professional appearance.

Able to work well both independently and as part of a team.

Working Hours

Monday – Saturday | 8:30 AM – 5:00 PM

Job Type

Full-time | Permanent

Maternity leave

Parental leave

Additional leave

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