Customer Service Executive (Retail Sales)

Diamond & Platinum Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

8 rest days per month

Full day and shift work arrangement

Overtime pay

On-the-job Training

Commission & incentives

Overseas incentive trip with cash

Medical & dental claim & group insured

Luxurious working environment

Job summary

Diamond & Platinum Sdn Bhd is seeking a Customer Service Executive to deliver personalized assistance and expert product knowledge in a luxury retail setting. You will drive sales by meeting targets and promoting products while maintaining an immaculate showroom presentation.

The role requires strong communication and interpersonal skills, with English, Bahasa Malaysia and Chinese being advantageous for serving a diverse clientele. Weekend and holiday hours may apply in a busy retail environment.

Qualifications

• SPM/ Diploma or Degree in any related discipline.
• Preferably with retail sales, customer service or hospitality experience.
• Proficiency in English, Bahasa Malaysia & Chinese (added advantage for serving diverse clientele).
• Good interpersonal skills and a pleasant personality.
• Sales-driven and result-oriented.
• Willingness to work on Weekends, Public Holidays and retail hours.
• Added advantage for jewellery sales background, GG, GIA or Jewellery Design qualifications.

Responsibilities

• Provide excellent customer service through personalized assistance and product knowledge.
• Drive sales by meeting targets and promoting products effectively.
• Maintain a high standard of showroom presentation and product displays.
• Handle administrative tasks, including processing transactions and keeping accurate records.

Skills

Customer service

Sales focus

Communication skills

Interpersonal skills

Education

Diploma or Degree in related discipline

Job description

Provide excellent customer service through personalized assistance and product knowledge.

Drive sales by meeting targets and promoting products effectively.

Maintain a high standard of showroom presentation and product displays.

Handle administrative tasks, including processing transactions and keeping accurate records.

Company Benefits

• 8 rest days per month (~ Five (5) work days a week)
• Full day and shift work arrangement
• Overtime pay
• On-the-job Training
• High sales performers enjoy attractive commissions and incentives
• Sales Excellence Awards | Overseas Incentive Trip with Cash Allowance
• Medical & dental claim benefit and group insurance coverage
• Comfortable and Luxurious Working Environment

Requirements

• Minimum SPM/Diploma or Degree in any related discipline
• Preferably with retail sales, customer service or hospitality experience
• Proficiency in English, Bahasa Malaysia & Chinese (added advantage for serving diverse clientele)
• Good interpersonal skills and a pleasant personality
• Sales-driven and result-oriented
• Willingness to work on Weekends, Public Holidays and retail hours
• Added advantage for those with jewellery sales background, GG, GIA or Jewellery Design qualifications

Work Locations under Diamond & Platinum

• The Curve, Petaling Jaya [immediate]
• Setia City Mall, Shah Alam
• The Mall, Brunei

Note: Those who have applied previously need not reapply.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)

Luxury & Designer Goods Retail 1-10 employees

What can I earn as a Customer Service Executive