Customer Quality Management Engineer

Ams Osram; Malaysia; On-site; MYR 55,000 - 85,000; Full time

Job summary

ams OSRAM Opto Semiconductors in Malaysia seeks a Customer Quality Management representative in Back End production for intelligent multi-chip modules. You will review complaints, coordinate PCNs and support audits and customer inquiries.

You will work with global teams, prepare qualification reports, and drive quality improvements across processes. The role requires coordinating with Germany and Malaysia teams and ensuring timely responses to customers.

Responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).

Job description

The ams OSRAM Opto Semiconductors business offers high-performance opto semiconductor components and in-depth support for state-of-the-art system solutions based on innovative semiconductor light sources. The Business Unit can look back on almost fifty years of production and development expertise.

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).