Customer Quality Management Engineer

Ams Osram; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

ams OSRAM is seeking a Customer Quality Management representative in Back End production for intelligent multi-chip modules in Bayan Lepas, Penang. You will coordinate audits, manage complaints and support lifecycle quality processes.

You will liaise with teams in Germany and Malaysia, prepare qualification reports and PCN documentation, and ensure timely responses to customer inquiries. The role involves quality support for projects and process changes.

Qualifications

• Quality management coordination
• Audit support and customer interactions
• Documentation and records preparation

Responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process and coordinate with Germany and Malaysia teams.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (life time of LEDs, application conditions, qualification, questionnaires).
• PCN management - initiation and coordination of PCN documentation and customer responses.
• Quality support for customer specific projects.
• Quarantine management/ pullback and quality improvement programs; involvement in PPCM/PCN processes.
• Support global CQMs as Voice of the Customer for process changes in production with product and technical life cycle management.

Job description

The ams OSRAM Opto Semiconductors business offers high-performance opto semiconductor components and in-depth support for state-of-the-art system solutions based on innovative semiconductor light sources. The Business Unit can look back on almost fifty years of production and development expertise.

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).