Customer Quality Management Engineer - Back End LED Modules

Ams Osram; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

ams OSRAM is seeking a Customer Quality Management representative in Back End production for intelligent multi-chip modules in Bayan Lepas, Penang. You will coordinate audits, manage complaints and support lifecycle quality processes.

You will liaise with teams in Germany and Malaysia, prepare qualification reports and PCN documentation, and ensure timely responses to customer inquiries. The role involves quality support for projects and process changes.

Qualifications

• Quality management coordination
• Audit support and customer interactions
• Documentation and records preparation

Responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process and coordinate with Germany and Malaysia teams.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (life time of LEDs, application conditions, qualification, questionnaires).
• PCN management - initiation and coordination of PCN documentation and customer responses.
• Quality support for customer specific projects.
• Quarantine management/ pullback and quality improvement programs; involvement in PPCM/PCN processes.
• Support global CQMs as Voice of the Customer for process changes in production with product and technical life cycle management.

Job description

ams OSRAM is seeking a Customer Quality Management representative in Back End production for intelligent multi-chip modules in Bayan Lepas, Penang. You will coordinate audits, manage complaints and support lifecycle quality processes.

You will liaise with teams in Germany and Malaysia, prepare qualification reports and PCN documentation, and ensure timely responses to customer inquiries. The role involves quality support for projects and process changes.